Hybrid IT Specialist (CUSTSPT) NF-03 presso Department of the Army

Not Required

Duties

Provide technical support duties to customer support personnel.,Diagnoses and resolves problems in response to customer reported incidents.,Installs, configures, troubleshoots, and maintains customer hardware and software.,Provides training and instruction to enhance user performance.,Performs other duties as assigned.

Qualifications

Qualification Requirements: Experience that provided a basic knowledge of data processing functions, system installation and general management principles that enabled the applicant to understand the stages required to automate a work process. Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. OR Completion of a two year degree with a major course of study in computer science, information science, information systems management, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. HIGHLY PREFERRED: Are those candidates that possess both the minimum qualifications above and all of the following: Posses a Bachelors degree in Computer Science or related field Have at least one (1) year experience with Point-of Sales Possess a valid CompTIA Security + Certification. Applicants that are considered highly preferred may be sent first for consideration. Resume and all supporting documents must be in English and contain the dates of employment (From: month/year To: month/year). Your resume & application package must reflect the qualifications stated in the announcement and questionnaire to be rated eligible. You must also include the Highly Preferred criteria in your resume, if applicable.

Other Information

Area of Consideration: The Area of Consideration for this vacancy announcement is Worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.) Manual Applications: If you are unable to apply online, you may submit your application package using a manual application method. Please contact the NAF Human Resources Office or representative listed on this job announcement to request a copy of the manual application form. All completed manual application forms (along with resume and other supporting documentation) must be received no later than 2:00 p.m. UTC-4 by 08/28/2025 in order to process your application in a timely manner. Please note that neglecting to respond to the job related questions may result in an ineligible rating. PCS Costs Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Government's interest. Pay-Band (NF or CY) Allowances and Differentials This is a pay-banded position. Sunday premium pay may be authorized by the Garrison Commander. If authorized, only regular (full-time, part-time, limited tenure and seasonal) employees may be paid Sunday premium pay. When authorized, Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Sunday premium will be paid at the rate of 25% of the basic rate for all hours of non-overtime, when any part of the scheduled tour of duty is performed on Sunday (to a maximum of 8 hours per Sunday). Night differential may be authorized by the Garrison Commander. When authorized, night differential will be paid at the rate of 10% basic rate for hours of non-overtime work performed between 1800-0600. Incentives and Bonuses Incentives will not be paid. Non-Foreign Overseas Allowances Non-foreign overseas allowances, cost of living (COLA), and differentials will be paid, contingent upon eligibility. In addition to the base hourly salary, this position is eligible for a Cost Of Living Allowance (COLA) of 2.49% Please check out our Applicant Information Kit: It contains additional information applicants may find useful when applying for our jobs. (To view the kit, click or copy and paste this URL: https://publicfileshare.chra.army.mil/Applicants/NAF%20Applicant%20Information%20Kit.pdf ). Other: Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date. Important Information Regarding Access to Certain Federal Facilities: Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.