Homeoffice Program Manager, Leadership Development Solutions - Remote (National Office) presso YMCA of the USA

The Program Manager, Leadership Development (L&D) Solutions is responsible for the design, development and execution of learning and leadership development programs with multiple work streams or projects within the L&D portfolio. The Program Manager will work closely with business stakeholders across the movement and in the Network to identify and execute organizational priorities and learning solution delivery. This role will coordinate activities with Content, Partner and UX teams in L&D and contribute to the execution and continual improvement of learning experiences. The Program manager will build relationships with stakeholders and team members to meet or exceed success criteria for assigned programs and projects.

YMCA of the USA is a work from anywhere in the U.S. workplace.

• Leads full cycle design, development, and implementation for new and existing learning experiences to support facilitators and participants in all delivery channels utilizing adult learning principles.
• Develop learning frameworks to facilitate achievement of both individual and organizational objectives based upon collaboration and consultation with stakeholders.
• Coordinate with Content Development and User Experience teams to deliver program solutions and facilitate national trainings.
• Identify and develop learning programs to meet the needs of stakeholder groups including Y-USA staff, Network Partners, YMCA Associations and third-party partners.
• Identify program/project scope and business objectives as they align with organizational strategic priorities and execute on delivery of solutions according to agreed plans.
• Ensure program solutions and project plans are appropriately scaled to the priority, urgency and budget available and delivered on scope and on budget; appropriately communicate changes to baselines with stakeholders to ensure successful delivery of solution for adoption.
• Coordinate vendor solutions and manage to approved statements of work related to programs in portfolio.
• Monitor and report on progress to stakeholders throughout the workplan with status reporting and key performance indicators, managing risks and issues to ensure proper communication with stakeholders.
• Manage and coordinate all activities needed to prepare for solution delivery and achieve sustainability and user adoption post launch.
• Ensure L&D programs include appropriate level of quality review and assessment.
• Manage learning and leadership development solutions through to completion including needs analyses, design, development, delivery, adoption and ongoing review and improvement.
• Ensure program designs align to YMCAs proprietary leadership model and leadership certification model.
• Provide leadership direction to YMCAs on career development and organizational learning for their staff in alignment with the YMCA Competency model and YMCA Certification program.
• Deliver learning solutions and develop network faculty as needed.
• Performs other duties as assigned.

EFFECT ON END RESULTS/STRATEGIC IMPACT

This position ensures that high-impact leadership-development programs enable competency development and career progression among YMCA leaders and supports building and retaining the talent pipeline in the Y network, ensuring success and impact of leaders at all levels.

• Bachelor’s degree or commensurate experience
• Minimum 5 years of experience in training, leadership development or similar human resource function
• Ability to travel approximately 30 - 40% of the time.
• Strong virtual and in person facilitation and training production skills.
• Excellent verbal, written and interpersonal communication skills are required.
• Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, Office 365, SharePoint, Teams and Outlook) are required.
• Capacity to learn and navigate multiple technology systems (e.g., Cvent, Qualtrics, WebEx, Skype, Exact Target, Learning and Career Development Center)
• Demonstrated strong analytical, project management skills, and problem-solving skills required.
• Demonstrated ability to adapt to changing environment and circumstances and to guide others in support of change management.
• Demonstrated ability to establish and maintain collaborative partnerships with individuals across a broad range of groups.
• Organizational and time management skills are required.
• Commitment to the YMCA character development values of caring, honesty, respect and responsibility is required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach, and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.

We offer a full benefits package including medical, dental, vision, defined benefit plan (retirement savings), defined contribution plan (403(b) plan, life and disability insurances, technology stipend, and generous paid time off, all in a work from anywhere in the U.S. workplace.