Hybrid Customer Service Representative presso AWC Inc.

AWC is a leading Automation and Controls Technology company, with 700+ employee-owners dedicated to winning together as we optimize US Manufacturing and Utility operations. We are seeking a Customer Service Representative that shares our love of learning, working with innovative technology to solve challenging problems, and wants to share in the rewards from your efforts as an owner. If this sounds like you, we would love to talk. 

How WE will WIN TOGETHER

Our Winning Together culture starts with a shared commitment to building an environment of inclusiveness, trust, and mutual respect. We know that when people are safe to pursue their passions, to learn, to serve, and to share in the rewards from their combined efforts, they win.  We are here to help you achieve your goals.  AWC encourages continuous learning to build new skills, expertise, and abilities to advance your positive impact, responsibilities, and income.  

The Job:

• Answer and direct incoming calls promptly and professionally
• Great Technology Partners, vendors and guests upon arrival in our Houston Location
• Monitor and maintain a shared inbox, ensure timely review and response to emails and general inquiries
• Assist with scheduling and coordinating meetings and trainings
• Arrange catering or lunches for on-site trainings and meetings
• Monitor and maintain inventory of office supplies, breakroom and coffee bar
• Support general administrative tasks to ensure smooth office operations
• Provide support to internal teams and external partners
• Address inquiries with professionalism and escalate issues as necessary
• Provide troubleshooting assistance with order/ship issues and resolve product-related issues
• Provide backup support to internal teams or accounts as needed
• Review and follow up on proactive reporting tools to help identify and resolve issues efficiently

About YOU

You will be part of a growing business that leverages diverse technology from our global tech partners to provide automation solutions to major industry leaders. Such as helping a major aerospace client get to mars, recommending solutions to a world-famous car manufacturer that will transform metal into fully functional vehicles, assisting industry-leading battery manufacturers in optimizing manufacturing processes, and endless new opportunities to learn and assist industry-leading companies.

You will bring with you:

• Associate Degree or equivalent from a two-year college or technical school; or High School Diploma with two (2) years related experience.
• Outstanding customer relations and problem-solving skills
• Strong verbal, written, and interpersonal communication skills
• Detail oriented
• Capable to thrive in a fast-paced environment while managing multiple priorities

About US

As employee-owners we don’t just do a job - we build exciting careers and long-term wealth through challenging ourselves and the status quo - seeking better, safer, more effective automation solutions.  

We share your passion for learning, solving problems, and serving others.  We love innovative, creative approaches to building expertise, and delivering real value for our team members, our partners, and customers. Our trusted partners include global Technology Leaders like Siemens, Festo, Phoenix Contact, Banner Engineering.

The Rewards

• Employee Stock Ownership Plan (ESOP)
• 401(K) Match
• Competitive Pay
• Medical, Dental and Vision Insurance Package
• Life Insurance
• Paid Time Off and Holiday Pay
• Career Development Opportunities