Hybrid Contact Centre Agent (Victoria (BC), Canada) presso Connect Hearing Canada

Are you passionate about providing customer service that exceeds expectations?

If so, we think you belong here at Connect Hearing as a Contact Centre Agent! 

Who we are:

Connect Hearing Canada is one of the strongest networks of hearing care clinics across Canada and is a part of the Sonova family of brands.  We're passionate about making a difference in the lives of our clients and helping transform their hearing health. We offer a competitive remuneration package, professional development opportunities, and promote a safe and healthy workplace.

What you will do:

The Contact Centre Sales Agent supports Connect Hearing marketing initiatives by executing calls for product and sales focused campaigns. The primary focus is to book revenue generating appointments in alignment with company targets and conversion goals.

This is a 18 month contract with possibility of extention!

Responsibilities:

• Conduct task-specific outbound calls on behalf of Marketing to support organizational/operational plans.
• Schedule client and branch appointments as outlined in department goals and targets, scheduling to best use skill sets of branch staff.
• Maintain up-to-date knowledge of Connect Hearing products and services to optimize sales opportunities.
• Research and update clients’ files as they are contacted to maintain customer data integrity.
• Follow call scripting to ensure marketing directives are supported
• Operate PC to access e-mail, electronic calendars and other basic office support software.
• Perform data entry of client information.
• Perform other functionally related duties as assigned.
• Ability to work individually and as part of a team.
  
  

Qualifications:

• High School Diploma or equivalent (GED)
• 1 – 2 years of inbound, outbound or blended call centre experience an asset
• Basic working knowledge of Excel
• Basic typing skills
• Experience working with the elderly and/or hard of hearing is an asset
• Combination of education and experience may be considered

Requirements:

• Working in an office environment
• Sitting at a desk most of the day
• Operating a telephone and computer at the same time
• Ability to communicate effectively
• Ability to intake information over the phone while multitasking and accurately entering data on computer
• Handling difficult customers
• Being able to work with customers with various temperaments and cultural backgrounds in a team environment servicing our internal and external customers.

*Please note that this is a general position overview. Actual tasks, hours of work, and position requirements may change at the discretion of management.

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