Hybrid Bilingual Member Service Specialist/Call Center presso FORUM Credit Union

$22/hour plus monthly incentive and Saturday bonus

Hybrid availabilty following initial training period (6-9 months)

Are you searching for a career opportunity with amazing benefits and ability to make an impact on the lives of others in your community? We are honored to be a Best Place to Work in Indiana for over a decade. Our mission is helping members live their financial dreams.

As a Bilingual Member Service Specialist, you will manage member and internal inquiries by phone, online, and chat, handle account and loan applications, transactions, and product questions. You will use your bilingual skills to resolve issues, promote products, and support a diverse membership to provide a seamless experience.

Daily responsibilities consist of:

• Provide translation services and assist members and staff with service requests across multiple channels.
• Promptly respond to member inquiries and internal communications, ensuring compliance and confidentiality.
• Participate in department meetings, review performance metrics, and act on feedback to improve service.
• Act as a sales and service expert, knowledgeable about all credit union products and systems.
• Competently handle member requests, including escalated issues, and support onboarding and remote services.
• Contribute to cross-training efforts and consistently achieve monthly sales and service goals.

You may enjoy this job if:

• You take responsibility with a high level of ownership and are committed to achieving results.
• You focus on accuracy and thoroughness, reviewing information carefully and following appropriate guidelines.
• You anticipate the needs of both internal and external customers and prioritize their satisfaction and service.
• You excel at building strong relationships with colleagues, partners, and members by connecting in an open, trusting, and respectful manner.
• You consistently produce high-quality, accurate work within defined timelines and seek ways to improve standards and processes.
• You remain composed and perform well under pressure, even in the face of adversity, opposition, or emotional situations.

What we are looking for:

• Must be able to read, write and speak Spanish and English fluently.
• A high school education or GED
• One year to three years of similar or related experience
• Ability to work flexible schedule/hours.
• Ability to maintain regular attendance.

Employee Perks:

• Competitive Pay
• Student Loan Reimbursement
• Tuition Assistance
• Wellness Programs
• Community Involvement and Paid Volunteer Time
• Professional Development/Award Winning Training Program
• 401K with Match
• Comprehensive Benefits Package
• Generous Paid Time Off

Please note: A criminal background screen will be conducted upon hire.

FORUM Credit Union values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.