Hybrid Lead Youth Crisis Mentor presso Crisis Connections

Position Title: Lead Youth Crisis Mentor
Department: Teen Link / Crisis Connections
Payrate: $26.01hr.

Work location: Onsite, Seattle WA

Reports To: Program Supervisor
FLSA Status: Non-Exempt
Schedule: Flexible schedules available. Current openings are Wednesday–Saturday, 5:00 p.m.–10:00 p.m., with a mandatory staff meeting on Wednesdays from 3:00 p.m.–5:00 p.m.

PROGRAM SUMMARY

Crisis Connections provides accessible, compassionate, telephone-based support services that are free to individuals in King County and throughout Washington State. Our mission is to foster resilience and well-being for all by connecting people to the right resources at the right time.

We are seeking a Lead Youth Crisis Mentor to join our team and support the next generation of youth volunteers as they develop leadership and crisis intervention skills.

POSITION SUMMARY

The Lead Youth Crisis Mentor provides direct support, coaching, and guidance to Teen Link Volunteers as they respond to youth contacts through phone, chat, and text services. This position plays a vital role in developing volunteer skills, ensuring adherence to established protocols, and fostering growth, resilience, and leadership among youth participants.

JOB DUTIES ANDRESPONSISBILITIES

• Provide mentorship, guidance, and skill development for Teen      Link Volunteers.
• Support the orientation and training process for new      volunteers, ensuring readiness for phone, chat, and text contacts.
• Monitor and support volunteers during contacts, including      debriefing calls and reviewing documentation for accuracy and adherence to      program protocols.
• Contribute to volunteer leadership development and create      opportunities for youth growth.
• Collaborate with program supervisors and training staff to      ensure volunteers receive consistent, supportive feedback.

QUALIFICATIONS AND SKILLS

Required:

• High School Diploma or GED.
• Demonstrated experience, familiarity, and comfort working with      youth in mentorship, leadership, or educational settings.
• Strong oral and written communication skills.
• Attention to detail and accuracy in documentation.
• Demonstrated reliability, dependability, and punctuality.
• Daily access to reliable transportation.
• Ability to work evenings and weekends.

Preferred:

• Associate of Arts (AA) in Social Sciences, Psychology,      Counseling, or a related field; consideration will be given to candidates      nearing completion of this degree.
• Leadership experience in volunteer or youth-centered programs.
• Bilingual or multilingual skills.

Requirements

Computer Skills Assessment: Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates.

This assessment will be completed on the candidate's personal computer. Upon request, candidates may take the assessment at one of our 2 office locations as accommodation. Additional accommodations for the assessment are provided upon request.

Technology Requirements:

Smart phone with ability to download and use Multi-factor Authentication (MFA) application.

For Remote / Hybrid positions

· High speed internet (wired ethernet connection preferred). No Cellular or Hotspots.

· A quiet and confidential designated working area.

Working Conditions: Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT/software platforms at once and be able to function in an environment with moderate noise and distraction.

· This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.

Thriving employees means a thriving mission: We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

· Excellent medical, dental, and vision coverage

· Annual wage increases

· Generous Paid Time Off & 12 Paid Holidays

· Discount on ORCA transit pass

· Free Parking & Flexible Schedules

· Growth opportunities

· Self-care tools & weekly check ins with your supervisor

Voluntary Benefits

· Short-term and long-term disability

· Flexible Spending Accounts (FSA)

· 403B Retirement Plan

Offers of Employment: All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

DISCLAIMER: The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION: Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.