Hybrid Family Services Supervisor presso CalHR, CA
CalHR, CA · Merced, Stati Uniti d'America · Hybrid
- Professional
- Ufficio in Merced
About the Department
Under direction to plan, organize, direct and supervise the work of an assigned unit performing client services which may include case management, initial and continuing eligibility for public assistance, development and implementation of service plans for employment and family self-sufficiency. Participates in the training and development of personnel, develops community resources for employment and educational placements; performs related work as required.
The Family Services Supervisor class has responsibility for planning, organizing, directing and supervising a unit of Employment & Training Workers or Family Services Representatives assigned to perform a broad range of case management and record keeping, including warrants, notices of action and correspondence generation for benefits. They also have responsibility for assisting with the development and utilization of automated systems with respect to case management and records. Incumbents have responsibility for reviewing and interpreting legislation, Welfare and Institutions Codes under Section 17000 and developing and writing the General Assistance regulations to comply with law and County policy.
Position Duties
Duties may include, but are not limited to, the following:
- Plans, assigns, supervises and evaluates the work of a unit of Employment and Training Workers or Family Services Representatives engaged in intake of public assistance cases, on-going case management activities, authorization of approval or denial notices, employability and educational evaluations, assessments and reassessments, job placement and related functions.
- Conducts individual conferences and group in-service meetings to discuss or interpret case status, case problems, automated system changes or problems, and changes in State and Department rules, regulations, directives, and policies.
- Assists in developing integrated approaches to service delivery with respect to public assistance and employment programs, customer service standards, self sufficiency objectives and staff development.
- Recommends or initiates personnel actions such as promotions, transfers, discharges, and disciplinary measures.
- Provides and/or insures in-service training and staff development to enhance skills of staff.
- Assists staff with identifying problems requiring referral to social services, employment services or to outside agencies and community resources.
- Insures the proper application of computer file match information by staff.
- Participates in planning, developing and evaluating policies, procedures and resource allocations and writing regulations.
- Interprets and applies rules, regulations, laws, directives, departmental policies and procedures to staff, clients, and the public, and recommends revisions.
- Address concerned public groups to provide information on existing, new, or revised programs and systems.
Knowledge of:
- Rules and regulations governing employment preparation and training programs.
- Program development, monitoring, and evaluation.
- Methods and techniques of supervision, training and instructional methods, and staff evaluation.
- Techniques of problem resolution and counseling.
- Laws, regulations, directives, and procedures affecting CalWORKs programs.
- Governmental budgeting practices and procedures.
- Goals and purposes of public social service programs and assistance.
- Inter-relativeness of each program and the ultimate affect on the client.
- Principles of supervision, training, and staff development.
- Departmental and community resources available to clients.
- Public personnel administration, including equal employment opportunity.
- Problems requiring referral to employment, health or social service staff or community resources.
- In-depth and analytical interviewing and fact finding techniques.
- Resources which may be used to verify and obtain financial and social information.
- A variety of record keeping practices and procedures and business mathematics concepts.
- Principles of community organization and employment development.
- Automated information control systems utilized within California county social services departments.
- Welfare and Institutions Codes for 17000 series.
Ability to:
- Analyze case problems, evaluate the effectiveness of staff efforts, and provide consultation to staff in solving problems.
- Explain laws and rules to staff, clients and the public.
- Provide counseling to identify and remove both employment and social barriers.
- Understand the principles of operating a complex interactive automated system and peripheral equipment.
- Communicate effectively both orally and in writing in standard English.
- Establish and maintain cooperative working relationships with those contacted during the course of work. Exercise tact when dealing with others.
- Effectively represent CalWORKs programs in contacts with the public, service providers, community organizations, and other government agencies.
- Prepare and maintain accurate, clear, concise, and orderly reports, statistics and chronological records and perform special projects.
- Organize work schedules and budget time efficiently.
- Understand and accept the difference in human behavior resulting from diverse socioeconomic and cultural backgrounds and/or various forms of deprivation.
- Interpret the application of Welfare and Institutions Code to program regulations.
ESSENTIAL FUNCTIONS
- Operate a personal computer and other modern office equipment, including repetitive hand and arm motions.
- Frequent use of hand-eye coordination.
- May be required to sit for long periods.
- Communicate effectively with others in person and over the telephone.
- Analyze data, interpret policies, procedures and regulations, develop appropriate conclusions, and prepare reports.
- Meet deadlines under stressful conditions.
- Resolve conflicts and respond appropriately to complaints.
- Complete multiple priority projects with conflicting deadlines.
- Maintain confidential information in accordance with legal standards and/or County regulations.
- Train, evaluate and supervise staff.
- Development and revision of the General Assistance regulation manual.
Minimum Qualifications
Experience: Two (2) years of full-time advanced journey level experience as a Family Services Representative III.
OR
Experience: Three (3) years of full-time journey level experience as a Family Services Representative II.
OR
Experience: Three (3) years of full-time journey level experience spent determining eligibility for public assistance, preferably in an automated environment.
OR
Experience: Three (3) years of progressively responsible work experience performing a variety of employment and training services for a community organization, or public agency, preferably including experience in a lead or supervisory position.
OR
Experience: One (1) year of experience comparable to that of an Employment and Training Worker III with Merced County.
AND
Education: Completion of 15 semester or 22 quarter college units in career planning, vocational guidance, principles of personality development, occupational testing and measurement, and counseling preparation. (Six (6) months of additional work experience, as described above, may be substituted for the required education.)
Other Qualifications
TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIOD
Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at [email protected]or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
DRIVER’S LICENSE REQUIREMENT
Some positions in this classification may require possession of a California driver’s license. Employees who drive on County business to carry out job-related duties must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on case-by-case basis by the appointing authority.
ABOUT MERCED COUNTY
Merced County is located in the northern part of the San Joaquin Valley in central California, an area earning worldwide acclaim for its rich agriculture, and spans from the coastal ranges to the foothills of Yosemite National Park. The City of Merced, the self-proclaimed Gateway to Yosemite, has a population of approximately 81,102, yet retains the charm of a small town with amenities routinely found in larger communities. Merced's revitalized downtown is emerging as the entertainment center of the area. The County is representative of the rural heartland and Gold Rush remnants underpinning the state's heritage. It is a peaceful, quiet, and friendly area with an abundance of beautiful bike paths and offers choices of higher education in UC Merced and Merced College.
Candidarsi ora
The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.
Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.
ELIGIBLE LIST INFORMATION
A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.
RETEST PERIOD
Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.
SPECIAL TESTING ARRANGEMENTS
Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, please contact CalHR at [email protected]or 916-909-3701 upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received by our office a minimum of five business days prior to a scheduled examination.
EDUCATION DOCUMENTS
If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers.
GENERAL INFORMATION
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.
MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.
If you meet the requirements stated on this bulletin, you may take this examination. Your performance in this examination will be rated against predetermined rating criteria. All competitors who pass will be added to the eligible list. Meeting the entry requirements does not assure success in the examination or placement on the eligible list.
General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.
EQUAL EMPLOYMENT OPPORTUNITY
The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
DRIVER’S LICENSE REQUIREMENT
Some positions in this classification may require possession of a California driver’s license. Employees who drive on County business to carry out job-related duties must possess a valid California driver’s license for the class of vehicle driven and meet automobile insurability requirements of the County. Eligibility for employment for those who do not meet this requirement due to disability will be reviewed on case-by-case basis by the appointing authority.
ABOUT MERCED COUNTY
Merced County is located in the northern part of the San Joaquin Valley in central California, an area earning worldwide acclaim for its rich agriculture, and spans from the coastal ranges to the foothills of Yosemite National Park. The City of Merced, the self-proclaimed Gateway to Yosemite, has a population of approximately 81,102, yet retains the charm of a small town with amenities routinely found in larger communities. Merced's revitalized downtown is emerging as the entertainment center of the area. The County is representative of the rural heartland and Gold Rush remnants underpinning the state's heritage. It is a peaceful, quiet, and friendly area with an abundance of beautiful bike paths and offers choices of higher education in UC Merced and Merced College.
