Hybrid Senior Convention Services Manager presso Treasure Island
Treasure Island · Las Vegas, Stati Uniti d'America · Hybrid
- Senior
- Ufficio in Las Vegas
Specific Job Functions:
- Coordinate and service all logistics of assigned group, from initial booking through meeting requirements and departure.
- Establish expectations with each individual Group Account sales manager.
- Initiate client correspondence with an introduction letter, agenda, and any other pertinent information.
- Conduct pre-convention meetings with meeting planner and all hotel operating department representatives which are involved in the program.
- Maintain close contact with client on regular basis, both verbally and with written confirmation of changes and updates.
- Copy Sales Manager and Coordinator on all correspondence.
- Ensure all contract information is correct and updated in Delphi group management platform.
- Review and adjust group room block inventory.
- Create rooming list cover sheet with details including the billing for each sub group(s) when necessary.
- Prepare and distribute estimated invoices and collect client payments.
- Assist with billing discrepancies with the intent of resolving to the satisfaction of all parties.
- Prepare and submit on property sign requests.
- Arrange limo transfers approved by Director or Vice President of Sales.
- Disseminate group resumes which include profiles, agendas and requirements to all hotel operating departments two weeks prior to the group’s arrival.
- Service the in-house groups which includes:
- Greeting main contact(s) everyday to make sure all their expectations are met.
- Assisting main contact(s) with anything that they might require or update.
- Provide personalized “on the floor” attention to all in-house programs.
- Conduct internal room night audits.
- Assist sales managers with VIP site inspections.
- Assist other CSM positions when needed.
- Participate in continuing education and management training provided by Hotel.
- Perform all duties as deemed necessary for the success of the department.
- Perform other duties as requested by Director and Vice President of Sales.
- Fully understand and memorize company mission, vision statement, C.O.R.E. values, and goals.
Qualifications:
- High School Diploma required. College degree in Marketing, Hotel Management or Business Administration preferred.
- Two years’ experience in Hotel Sales preferred.
- Knowledge of Ivvy, Microsoft Word and Excel preferred.
- Must possess excellent written and oral communication skills.
- Driver’s License required.
- Bi-lingual (Spanish) preferred.
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