%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EPosition Title: NCC Help Desk%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ELocation: Cheyenne Mountain Space Force Station, Colorado Springs, CO%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ERelocation Assistance: None available at this time%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ERemote/Telework: NO - Not available for this position%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EClearance Type: DoD Secret%26nbsp;%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EShift: Shift work is required to support 24%26times;7 operations. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EIt is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cdiv style=%22mso-element: para-border-div; border: none; border-bottom: solid windowtext 1.5pt; padding: 0in 0in 1.0pt 0in;%22%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22border: none; mso-border-bottom-alt: solid windowtext 1.5pt; padding: 0in; mso-padding-alt: 0in 0in 1.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ETravel Required: Up to 10% of the time%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22border: none; mso-border-bottom-alt: solid windowtext 1.5pt; padding: 0in; mso-padding-alt: 0in 0in 1.0pt 0in;%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3C/div%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EOur NORAD Operations Group%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ESelected by the Air Force Life Cycle Management Center%26rsquo;s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM%26amp;S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ESince 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EOperations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EMitigation of orbital conflicts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EThreat warnings and control from airborne, land-based, and space-based systems for threat activities.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EOperations and maintenance of classified communications.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l0 level1 lfo1;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ESoftware development and integration.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ENISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ECheyenne Mountain Space Force Station (CMSFS), Colorado%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EPeterson Space Force Base (PSFB), Colorado%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EOffutt Air Force Base, Nebraska%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EVandenberg Space Force Base, California%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .5in; text-indent: -.25in; mso-list: l1 level1 lfo2;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ENumerous sensor and forward operator sites around the world%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cdiv style=%22mso-element: para-border-div; border: none; border-bottom: solid windowtext 1.5pt; padding: 0in 0in 1.0pt 0in;%22%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22border: none; mso-border-bottom-alt: solid windowtext 1.5pt; padding: 0in; mso-padding-alt: 0in 0in 1.0pt 0in;%22%3E%3C/p%3E%0A%3C/div%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cu%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EDescription of Duties:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/u%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EThe %3Cb style=%22mso-bidi-font-weight: normal;%22%3ENCC Help Desk %3C/b%3Esupports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ETroubleshoot and resolve supported systems in response to trouble tickets.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: 1.25in; text-indent: -.25in; mso-list: l2 level2 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Courier New%27; mso-fareast-font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EThe supported hardware includes desktops, laptops, multi-function printers, monitors, keyboard/video/mouse (KVM) devices, media converters and modules, associated cables and connectors, occasionally office furniture, virtual desktop infrastructure (VDI), zero clients, and other related IT equipment. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: 1.25in; text-indent: -.25in; mso-list: l2 level2 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Courier New%27; mso-fareast-font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EThe software consists primarily of Windows 10, and other MS Office products such as Outlook, Adobe applications, and other Government approved software.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: 1.25in; text-indent: -.25in; mso-list: l2 level2 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Courier New%27; mso-fareast-font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EAdditional support items can include CMSFS%26rsquo; marquee, computer imaging servers, communication closet/rack management, software license management, and other required duties/task.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EFacilitate the excellent relationship between Government active duty/civilian customers and our contractor team.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EAnswer user network resource application questions and resolving associated problems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EProvide resolution to general classified and unclassified network and Personal Computer (PC) problems.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EUse Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues. %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EInitiate responses, tracking, updating, reviewing, and concluding actions in Remedy.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EElevate troubleshooting actions and results to other 21CS work centers or other technical support organizations when appropriate for further resolution.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ECoordinate and participating in installation and renovation projects.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EReport job status to CSG leaders.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3ESupport the customer%27s annual exercises, planned monthly relocations, and unplanned real-world events.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EMust be willing to work flexible shifts and days as required.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EAssigned schedules will normally be one of the following three shifts.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: 1.25in; text-indent: -.25in; mso-list: l2 level2 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Courier New%27; mso-fareast-font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E12-hour day shift (0600-1800), including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: 1.25in; text-indent: -.25in; mso-list: l2 level2 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Courier New%27; mso-fareast-font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E12-hour night shift (1800-0600), 3/3/4/4, including weekends and holidays. 3 days on, 3 days off in the first week, then 4 days on, 4 days off in the second week.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: 1.25in; text-indent: -.25in; mso-list: l2 level2 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Courier New%27; mso-fareast-font-family: %27Courier New%27;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3Eo%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E8-hour day shift (0700-1530), Monday - Friday.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EPerforming other duties as required to support the 21CS mission.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22 style=%22margin-left: .75in; text-indent: -.25in; mso-list: l2 level1 lfo3;%22%3E%3C!-- [if !supportLists]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;%22%3E%3Cspan style=%22mso-list: Ignore;%22%3E%26middot;%3Cspan style=%22font: 7.0pt %27Times New Roman%27;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3C/span%3E%3C!--[endif]--%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EPreparing status reports and trouble ticket metrics.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal;%22%3E%3Cb%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22 style=%22margin-bottom: 0in; line-height: normal;%22%3E%3Cb%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif; mso-fareast-font-family: %27Times New Roman%27;%22%3EThis position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado Springs, CO%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3E%3Co:p%3E%26nbsp;%3C/o:p%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNoSpacing%22%3E%3Cb style=%22mso-bidi-font-weight: normal;%22%3E%3Cspan style=%22font-size: 12.0pt; font-family: %27Arial%27,sans-serif;%22%3EResumes, in month and year format, must be submitted with application in order to be considered for the position.%3Cspan style=%22mso-spacerun: yes;%22%3E%26nbsp; %3C/span%3EThe selected candidate may be assigned as one of our teammate companies.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/b%3E%3C/p%3E
Basic Requirements:
·Must have 1 year of direct experience.
·Must have 2 years of work history.
·Must have experience diagnosing network and client issues, troubleshooting connectivity, and performing routine maintenance tasks.
·Must have experience performing desktop, laptop, and printer maintenance tasks.
·Must be capable of supporting the CMSFS 24x7x365 environment independently as they may work alone.
·Must have a current DoD IAT Level II or higher (eg Security+ CE)
·Must have an active DoD Secret Security Clearance.
Desired Requirements:
·Have experience with USAF networks, PCs, and associated hardware and software
·Have experience with NORAD-NORTHCOM networks, PCs, and associated hardware and software
·Have trouble ticket system experience and skills (e. g. in Remedy or a similar product).
This position is expected to pay $55,000 - $70,000 annually; depending on experience, education, and any certifications that are directly related to the position.
This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
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