Hybrid Customer Service Assistant presso Loudoun County Government, VA

About the Department

Salary offers are based on information contained within the application and any attachments (resume, certifications, etc.). Please ensure your profile and resume are up to date with all experience, education and skills you wish to be considered.

Loudoun County Parks, Recreation & Community Services (PRCS) is dedicated to connecting all communities through exceptional people, parks, and programs. Our goal is to make Loudoun the community of choice through outstanding experiences while promoting diversity, equity, inclusion, and accessibility. We celebrate the strengths of individuals and collaborate to deliver programs and community services that provide social, personal, economic, and environmental benefits to last a lifetime. Come be a part of something that matters!

Position Duties

Loudoun County's Department of Parks, Recreation, and Community Service is seeking qualified applicants for a full-time Customer Service Assistant. Following the directives of the designated supervisor, the individual is tasked with providing customer service and administrative support for the assigned department. This role is centered on providing services, information, and support to the public, while also managing daily tasks such as handling mail, phone communications, filing, registration, fee collection, counter assistance, and data entry administrative functions for the designated department The Customer Service Assistant may issue work instructions or provide direction to volunteers and other personnel as designated.

We are currently hiring for the following location(s):
• Ashburn Recreation & Community Center, Ashburn, VA

Responsibilities include, but are not limited to:
• Delivers polite and prompt customer service to County personnel, vendors, citizens, and other visitors; directs customers to the relevant staff.
• Manages participant files and records as necessary for the oversight and assessment of the program.
• Oversees telephone communications within the office.
• May carry out additional critical job responsibilities pertinent to the specific role and departmental assignment.


This position functions as the Customer Service Specialist during the opening shift. Opening shifts occur on weekdays from 5:00 AM to 1:00 PM and on weekends from 7:00 AM to 3:00 PM. The work schedule is liable to change based on operational hours and will cover both weekdays and weekends to satisfy business demands and manage periods of heightened facility usage.

Minimum Qualifications

High School diploma or equivalent; one (1) year of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience.

Preferred Qualifications:
• Bachelor's degree in Recreation or Leisure Studies or related field 
• At least one (1) year of experience in customer service and/or front desk operations
• At least one (1) year of experience working in a recreation center or community center setting
• Experience working RecTrac Point-of-Sale System
• CPRP- Certified Park & Recreation Professional
• Bilingual skills are preferred

Other Qualifications

Must undergo credit, DMV, and Child Protective Services (CPS) background checks. Driver's license must be valid, and driving record must be good. The driver's record may be subject to an annual review to ensure ongoing qualification.