Hybrid Director of Academic Operations (Internal Only) presso Northwest Nazarene University Inc

Description

Description of Position 

The Director of Academic Operations oversees the operational and student-facing functions of NNU Global, ensuring a student-centric approach that supports success and retention. This role supervises the Pathways Coordinators and the Customer Service and Schedule Coordinator while ensuring smooth and efficient processes for students. The Director has a unique ability to work with stakeholders, collaborating with many other departments on campus to ensure student support, smooth operational functioning, and institutional compliance. The Director of Academic Operations will supervise an area of academic programming, overseeing the outcomes and courses, liaising with other departments on campus to develop courses, and recruiting adjuncts.

Essential Functions 

• Supervise and support the Pathways Coordinators and the Customer Service and Schedule Coordinator (as they are hired)
• Oversee the creation and maintenance of academic pathways for students to ensure clarity and alignment with program goals
• Liaise with student accounts and financial aid departments to facilitate smooth financial processes for students 
• Collaborate with student support services to ensure access to academic and non-academic resources
• Develop and manage course schedules and maintain the PS catalog in partnership with the registrar
• Monitor and lead process improvements to enhance the student experience and streamline operations (e.g. admissions, financial aid, onboarding, Nighthawks 360, graduation)
• Oversee the tracking of student satisfactory academic progress (SAP), liaising with the Financial Aid office to ensure institutional and federal compliance
• Liaise with the PSAC to ensure that programs are systematically assessed using meaningful indicators for program effectiveness and achieve stated student learning outcomes for all students (SLO)
• Supervise an academic program in the accelerated undergraduate degree framework, overseeing the certificate outcomes and courses, liaising with other departments on campus to develop courses, and recruiting adjuncts
• Perform other duties and projects as assigned

Requirements

Required Qualifications 

• Master’s degree in education, business administration, or a related field
• Experience in operations management or student services in higher education
• Strong organizational and leadership skills
• Demonstrated ability to improve and streamline student-facing processes

Preferred Qualifications

• Terminal degree in business, education, leadership, or a related field
• Experience working with adult learners and non-traditional students 
• Familiarity with higher education systems and processes
• Knowledge of student success strategies and resource coordination

Compensation 

Salary is determined based on educational background and experience. Full-time personnel are offered access to a benefits package, including health, vision, and dental insurance, life and disability insurance, a flexible spending plan, tuition benefits, professional development opportunities, and a retirement program. 

Northwest Nazarene University is an Equal Opportunity employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right, to prefer employees on the basis of religion. (Title VII, Sections 702-703, United States Civil Rights Act of 1964 as amended).