Hybrid Reservations Supervisor - Hilton Baltimore Inner Harbor presso Hilton Baltimore Inner Harbor

%3Cp style=%22font-family:Arial;%22%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://www.hilton.com/en/hotels/bwicchh-hilton-baltimore/%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EHilton Baltimore Inner Harbor%3C/span%3E%3C/a%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E is looking for their next Reservations Supervisor to join the Reservations Team! %3C/span%3E%3Cspan style=%22background-color:rgb(255,255,255);color:rgb(18,18,18);font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cspan style=%22-webkit-text-stroke-width:0px;display:inline !important;float:none;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EFind this hotel next to Oriole Park at Camden Yards and it is connected to Baltimore Convention Center via skywalk and near downtown dining.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EOur ideal candidate has previous Reservations or Front Office experience, ideally already trained in ONQ, RnI and Dephi and has a keen attention to details.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EShift Pattern: %3C/strong%3E8:30AM-5:00PM Monday - Friday, with weekend availability, when needed.%26nbsp;%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EPay Rate:%3C/strong%3E%26nbsp;%3Cspan data-teams=%22true%22%3E%2427.17%3C/span%3E per hour%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EThe Benefits: %3C/strong%3EHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:%26nbsp;%3C/span%3E%3C/p%3E%3Cul%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EAccess to your pay when you need it through DailyPay%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EMedical insurance coverage for you and your family%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EMental health resources%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EBest-in-class paid time off (PTO)%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EGo Hilton travel discount program%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ESupportive parental leave%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EMatching 401(k)%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EEmployee stock purchase program (ESPP) with a 15% discount%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EDebt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ECareer growth and development opportunities%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ETeam Member Resource Groups%3C/span%3E%3C/li%3E%3Cli style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ERecognition and rewards programs%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Ci%3E*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable.%3C/i%3E%3C/span%3E%3Cbr%3E%3Cbr%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3E%3Cstrong%3EWhat will I be doing?%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EAs a Reservations Supervisor, you will oversee the efficient operation of the reservations department and the group reservation process to accommodate guest needs and maximize revenue. You will be responsible for managing the reservations process and operation in the hotel%27s continuing effort to deliver outstanding guest service and financial profitability.%3Co:p%3E%3C/o:p%3E%3C/span%3E %3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ESpecifically, you would be responsible for performing the following tasks to the highest standards:%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EManage daily reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EEnsure proper group billing set up.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EPrepare and generate designated reports.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EHandles guest complaints and assists in problem solving techniques.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3EPerforms other duties and responsibilities as assigned or required.%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22%3E%3Cspan style=%22font-family:verdana, geneva, sans-serif;font-size:12px;%22%3ETrains, supervises, schedules and assists in evaluating staff.%3C/span%3E%3C/li%3E%3C/ul%3E

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

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