Hybrid TUK Taxi Controller presso Transport UK London Bus

This is a key role within the Transport UK Rail Replacement Taxi team. The position will manage planned bookings and allocate then plan ad-hoc bookings from pre checks to job completion. Monitor our bespoke software system for job amendments. Liaise with Customer’s staff and our suppliers to resolve issues. Ensure cost efficient allocation of suppliers to bookings.
 

Customer
Service Ensure the customers’ needs are the heart of our service

Key Accountabilities
Responsible for recruiting suitable & sufficient taxis in line with requirements
Monitor/track all bookings to ensure they meet contracted KPI’s.
Ensure planned bookings are pre-checked & all fully tracked to completion
Maintain a daily log capturing agreed metrics & any noteworthy details
Manage supplier documents in line with TRRs governance requirements
Communication of improvement opportunities through appropriate channels
Collaborate with other TRR team members as required 

Required Qualifications
• Formal English Written & Spoken

Desired Skills
• MS office including Excel
• Ability to build internal and external relationships to benefit the business
• Strives to continually improve improve TRR's position to  deliver a best-in-class service
• Can understand and follow written process and procedural requirements

Personal

Be an Effective communicator across all platforms
Ability to work as part of a team
The ability to work from home during times of disruption, if required by management