Hybrid Operations Support Manager presso NXTPoint Logistics

The Operations Support Manager is responsible for continuously developing and improving standards of operations procedures and ensuring consistency in the training and deploying of operation teams. This position offers temporary support in differing markets based on business need or gaps in available onsite leadership, and will help to minimize service failures and re-establish and achieve critical business KPI’s. This position is also responsible for overseeing the successful implementation and execution of new or relaunched operations and their dedicated teams. Additional responsibilities include helping lead people, processes, and systems in coordination with onsite leadership teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides temporary leadership support across the operations network as needed, addressing staffing gaps, operational challenges, new location openings, location closures, and other identified needs.
• Maintain a solid understanding of all operational processes. Support the senior management team while providing updates and solutions on issues about business impact.
• Serves as acting Manager in locations requiring additional leadership support. Fulfills all Operations Manager and/or Quality Control Manager responsibilities in a temporary capacity in assigned-to locations.  Quality Control needs may include additional field responsibility, including conducting ride behinds, Quality Control checks in customer homes, claims resolution, and driver performance and management.
• Ensures customer requirements and expectations are adhered to in both customer facilities and customer homes. Ensures professionalism is maintained within team and across customer interactions.
• Conducts onsite evaluations of assigned-to locations to establish standard task assignments by position.
• Maintain documented plans for each assigned-to location based on the evaluation in coordination with Operational Leadership. 
• Provide oversight across the network to ensure our teams are utilizing appropriate processes to ensure quality outcomes on company defined metrics.
• Implement and maintain standard business processes for the assigned-to locations to manage Operations effectively.
• Establish action plans by location if performance is deemed under standards.
• Conduct on and off-site training as needed to ensure consistent utilization of our standard business and task assignments.
• Maintain strong relationships with all Operations, Leadership, and relevant departments to effectively support all implementation activity. 
• Train, Implement and enforce company policies, standards, and procedures.  Promote strong focus on company culture. 
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated. 
• Identify systems tools needed to implement process improvement and efficiency

QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience:

Bachelor’s Degree in Logistics, Business, Engineering, or related discipline; or equivalent experience in lieu of degree. Must possess a minimum of 5-7 years of experience in transportation, logistics, final mile or supply-chain related field. Must possess a valid drivers license and a clean MVR.

Knowledge, Skills, and Abilities:
Ability to uphold and maintain professionalism at all times in a customer facing environment. Ability to manage time effectively and consistently meet deadlines. Ability to adapt and manage effectively in a fast paced, changing environment. Demonstrates financial understanding and the implications of financial decisions. Ability to deal with all types of contracts using effective diplomacy and interpersonal skills. Strong planning and organizational skills. Ability to work in a team environment and demonstrate flexibility and patience. Ability to express ideas clearly (verbal and written) to individuals and in group situations. Excellent communication, decision making, and problem-solving skills. Superior communications, presentation and analytical skills. Ability to work under minimal supervision and with a strong sense of self-motivation.

travel:

Ability to travel within the United States up to 70% of the time.

PHYSICAL/ENVIRONMENTAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity Level:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear. Must be able to occasionally lift and/or move up to 25 pounds. Occasionally required to reach with hands and arms.

Working Conditions:

Outdoors and indoor shop environment with adequate ventilation.  Exposure to vibration, improperly illuminated or awkward and confining work spaces.  Working above ground level where the possibility of falling exists.  Frequent lifting and carrying of items.  Loud noises typical

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or status as a protected veteran.

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