Homeoffice Associate Director - Medical Omnichannel Web Capabilities presso Eli Lilly and Company

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Organization Review & Purpose:

At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives.

To help more patients, faster, the Global Medical Affairs Office aims to deliver tailored medical information to customers through effective, data-driven omnichannel education strategies, including social media, web, email, and 3rd party SOA communication.  In support of this effort, we seek a strategic, tech-savvy Associate Director - Medical Omnichannel Web Capabilities, to serve as product manager for digital medical education. This role requires deep knowledge of digital tools, scientific communication, and compliance standards to align with customer preferences and regulatory requirements. This individual will support global efforts across all therapeutic areas, collaborating with the Medical Omnichannel Education team, global medical BUs, affiliates, and commercial colleagues as appropriate (EWI) to enhance the online medical education experience for HCPs.

At Lilly, our mission is to improve lives worldwide through the discovery, development, and delivery of innovative medicines. To accelerate patient access and outcomes, the Global Medical Affairs Office is committed to providing personalized medical information through dynamic, data-driven omnichannel education—spanning social media, web, email, and third-party communications.

This role demands expertise in digital platforms, scientific communication, and compliance, ensuring alignment with both customer needs and regulatory standards. The successful candidate will collaborate across global therapeutic areas with Medical Omnichannel Education, global medical business units, affiliates, and commercial partners to optimize the digital education experience for healthcare professionals (HCPs).

Job Title:

Associate Director - Medical Omnichannel Web Capabilities

Key Responsibilities:

• Serve as the product manager for Global Lilly Medical Education content designed to inform and educate HCPs by closing identified clinical care and scientific gaps. Primary focus on the US but with consideration for scalable global deployment
• Establish quarterly objectives for the Medical Education segment of the website and coordinate content updates with Medical Affairs global business units.
• Coordinate with Medical Affairs global business unites for Med Ed content updates
• Lead cross-functional teams—including product owners, scrum masters, developers, and project managers—in delivering Medical Education web content.
• Oversee the implementation and standardization of Medical Education MAP/MAP+ solutions, including transitions to Adobe platforms for enhanced efficiency and scalability.
• Manage taxonomy updates for new therapeutic areas or disease states, ensuring enterprise-wide alignment.
• Drive site enhancements and facilitate the evolution of Medical Education content towards a unified, compliant HCP web experience integrating medical and commercial materials as appropriate.
• Ensure compliance with all Right to Operate requirements.
• Support business planning and lead quarterly chargebacks for MAP/MAP+ content.
• Develop and refine business processes and training to support new web systems and technologies.
• Govern US Medical Education Web processes and advise content owners on effective strategies and operational best practices.
• Advise and coach content owners on Lilly Medical Education processes and strategies
• Advise Medical Affairs business units on leveraging Medical Education Web capabilities to advance business unit strategies.
• Drive global reach and scale initiatives for content supply chain optimization.
• Expand US Medical Education Web capabilities to key affiliates, working collaboratively across global, regional, and cross-functional teams, including Medical, Legal, Regulatory, Tech@Lilly, and others.
• Advocate for innovative solutions to meet evolving customer needs, engaging compliance, legal, and regulatory stakeholders.
• Oversee implementation of local and regional digital channels, ensuring consistency with global standards.
• Monitor emerging trends in digital, web, AI, and omnichannel engagement within the pharmaceutical industry.
• Act as a technical and creative resource for Medical Affairs web initiatives.
• Ensure global strategies are adaptable to regional medical education requirements.

• Participate in capability-building and co-development of digital solutions, including AI strategies that enhance customer journeys and timely access to scientific updates for HCPs.

Minimum Requirements

• Bachelor’s Degree
• 5+ years of overall experience
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role.

Additional Preferences

• Demonstrated Project and Portfolio management with 2 or more years’ experience
• Current Leadership or Increasing responsibility of leading major projects
• Strong analytical and business problem-solving skills, with a focus on timely, accountable results
• Excellent self-motivation, prioritization, and alignment with strategic business objectives
• Prior experience in digital, web, clinical, pharmaceutical, or global environments
• Advanced degree in health sciences (PharmD, Ph.D., M.D.); or Master’s (MBA or other) degree with at least 3 years direct experience in customer-centric digital solutions or capability development roles

• Current or previous Medical Affairs experience
• Outstanding verbal and written communication skills, with the ability to effectively engage all organizational levels
• Exceptional relationship-building and diplomacy in cross-functional settings
• Solid working knowledge of pharmaceutical regulatory environment, including understanding of medical, legal, regulatory, ethics & compliance and Quality processes
• Agility in learning and adapting to new challenges
• Experience with product launches
• Demonstrated ability and enthusiasm to work under pressure to meet deadlines
• Understanding of web tactics and complexities
• Familiarity with Lilly business units and key therapeutic areas
• Proficiency in agile methodologies
• Experience working with diverse teams and cultures
• Capacity to lead without direct authority and promote best practice adoption
• Knowledge of Veeva and Adobe platforms
• Proven expertise in online and health information technologies
• Excellent critical thinking, thriving in dynamic, ambiguous environments

Location

• Indianapolis
• May be Remote based in US with preference for operating in Eastern or Central time zone for the right candidate.

Other, Including Travel

• Travel up to 30%
• When applying internally for a position your current supervisor receives notification that you have applied to the position. We encourage employees to discuss the opportunity with their supervisor prior to applying.
• Lilly is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
• Qualified candidates must be legally authorized to be employed in the United States or to travel to United States and global affiliates. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for employment positions on the B or S paths or at levels M1-M2 or P1-P4.

#WeAreLilly

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

#WeAreLilly