Hybrid Community Manager (Affordable Housing Communities) presso Opportunity Home San Antonio, TX

About the Department

The Community Manager is a property management position that is responsible for the overall performance of assigned communities or communities. Areas of responsibility include; a) financial management, b) appearance and resident relations, c) day-to-day operations of the community d) management office and assigned staff. The Community Manager in AHC Communities may be responsible for several affordable regulated programs. Regulatory compliance and the ability to understand each program is important. Models and ensures high performance and customer service delivery consistent with the agency’s mission, vision, and values.

Position Duties

Essential Duties + Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. 

• Manages the day-to-day operations of a medium-sized property in terms of unit count, staff size, and/or programmatic responsibilities.

• Inspects property on a daily basis to ensure all aspects of the property and curb appeal meet Opportunity Home standards. 

• Renders the community curb appeal in a condition that is enticing to client traffic and exceeds the neighborhood market.

• Inspects aged and/or selected vacancies on a weekly basis to monitor upkeep and ensure Opportunity Home make-ready standards are being met. 

• Monitors occupancy and advises the Assistant Director of any problem areas.

• Oversees and manages the details of apartment turnarounds and contractor work.

• Ensures compliance with existing AHC Communities policy for apartment turnaround times.

• Maintains collections above the minimum standards established by Opportunity Home or in accordance with the guidance provided by the Director.

• Maintains and updates the make-ready board in collaboration with the Maintenance Supervisor. 

• Reviews all requests for transfer, walks units as required, and ensures that management completes a resident history review prior to the transfer being approved.

• Reviews and ensures all documentation is collected and properly organized for reasonable accommodation before submitting to the compliance team and/or the Assistant Director for final consideration.

• Ensures funds are collected and deposited in accordance with the established accounts receivable, including forms of funds accepted, receipt practices, and daily digital deposits. Continuously monitors rent collections and bank deposits.

• Completes thorough reviews, organizes, and documents all move-in/move-out, and applications within a reasonable timeframe established by the SOPs.

• Coordinates, prepares, and submits marketing reports as requested by the supervisor, including but not limited to weekly traffic, occupancy, and management reports and captured percentages. When occupancy goals are unmet, the Community Manager provides detailed marketing plans, proposes short-term specials, and leads the staff to ensure timely recovery.

• Maintains approved budgets and requests the appropriate Housing Director or Assistant Director’s approval for all needed budget deviations. 

• Completes monthly program reporting, manager reports, delinquency reports, and variance reports.  

• Inspects apartment upon move out and determines any necessary charges to residents.

• Prepares and submits budget variance reports, executive summaries, budget forecasts, month-end Yardi ledgers, and rent reports.

• Trains, manages, and counsels on-site staff. Consults with the Assistant Director regarding special circumstances or issues that should be elevated to a higher authority.

• Analyzes monthly performance and budgeted projections, discusses strategies with assigned supervisors, and communicates to others as needed or requested.

• Communicates through weekly staff meetings the strategy changes for the coming week, short and long-term goals for community operations, and strives to create a team environment.

• Establish schedules of on-site leasing personnel, and service technicians. 

• Ensures proper coverage during office hours. Coordinates and approves PTO requests.

• Conducts annual employee performance reviews; makes recommendations for assigned staff’s merit increases, promotions, and performance evaluations as necessary.

• Acts as the primary representative for the community. Manages resident communication in a professional, consistent, and fair manner.

• Provides orientation, training, and coaching to new staff members.

• Leads, coordinates, or monitors resident events. 

• Practices Fair Housing in every aspect of their work.

• Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. 

• Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization.

• Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity.

• Employees are expected to use Generative AI solutions ethically and responsibly.

• Other duties as assigned.

• Lead, motivate, engage, and retain employees by: 

  • Setting goals for performance and deadlines that comply and conform with the company’s plans and vision.

  • Organizing workflow and ensuring employees understand and are trained on their duties or delegated tasks.

  • Monitoring employee productivity and providing constructive feedback and coaching

  • Ensuring alignment across various procedures. 

This position requires the incumbent to exhibit the following behavioral skills

1. Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders.

2. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals.

3. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service.

4. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information.

5. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning.  Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions.

6. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization’s team building events.

7. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner.

Minimum Qualifications

Education

Required

• Bachelor’s Degree from an accredited college or university in business administration, social services, human services, community organizing, business management, or a related field. 

  • An additional eight (8) years of experience may be considered in lieu of educational requirements.

Required

• Four (4) years of property management, multi-family properties, or a related field.

• Two (2) years of supervisory experience.

• Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. 

• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.

Preferred Education and Experience 

• Ability to learn cloud technologies such as LucidChart for diagram, workflow and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems.

License + Certificates

Required

• Texas Class “C” driver’s license at the time of placement and insurable by the organization’s fleet and liability insurance carrier.

• Must have the ability to earn certifications as required by assigned tasks.

Technical Skills

To perform this job successfully, the employee should have

• Understands the agency's Mission, Vision, and Values and directs work within these guiding principles and operational framework.

• Ability to adapt to unexpected changes in the workplace. 

• Skill in conflict resolution and de-escalation techniques.

• Knowledge of HIPAA and Privacy Laws.

• Knowledge of modern office practices, procedures, and customer service principles.

• Knowledge of USPS practices, procedures, and rates.

• Knowledge and ability to perform proficient mathematical functions.

• Ability to use interpersonal skills using tact, diplomacy, patience and courtesy.

• Ability to maintain filing and record-keeping systems, including document imaging.

• Ability to perform basic clerical skills.

• Ability to communicate verbally and in writing. 

• Ability to operate office machines and equipment such as PCs, copiers, and printers.

• Ability to work cooperatively, harmoniously, and respectfully with co-workers, supervisors, the public, and customers.

• Ability to perform a variety of clerical duties involving typing, filing, and maintaining records or reports in support of a special program or department function.

• Ability to handle multiple tasks and priorities with interruptions.

• Ability to deal with a variety of people with diverse backgrounds.

• Ability to effectively plan and organize workload.

• Ability to perform data entry efficiently and accurately.

• Ability to meet schedules and timelines.

The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting, standing, operating computers and other office equipment, walking and moving about the office and/or community property, and attending onsite and offsite meetings. The employee must be able to complete data entry, utilize various portals, and communicate via email and verbally via telephone. Will need the ability to walk large properties and climb stairs. The employee must occasionally transport up to 25 pounds. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Office Environment

• The noise level in the work environment is usually moderate.

• High level of interaction with external/internal clients.

• May be transferred or be required to work at different properties or sites for interim periods in order to support business needs. 

Outside Environment

• Subject to environmental elements when conducting visits to various sites or participating in outside events. 

In compliance with the Americans with Disabilities Act, the organization will make reasonable accommodations to the known disability of a qualified applicant or employee to enable people with disabilities to enjoy equal employment opportunities if it would not impose an “undue hardship” on the operation of the employer’s business.

As a public agency, the organization is committed to maintaining the highest of ethical standards. Applicants selected for employment are expected to perform work responsibilities with the highest degree of integrity, professionalism, and honesty to merit the respect of our co-workers, clients, partners, vendors, and the general public. Applicants selected for employment are also expected to serve the public with dedication, concern, courtesy, and responsiveness.  

Equal Employment Opportunity Statement 

Opportunity Home is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, religion, gender (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information, marital status, veteran status, arrest record or any other characteristic protected by applicable federal, state or local laws. Opportunity Home is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This position specification is not an employment agreement or contract. Management has the exclusive right to alter this position specification at any time without notice.