Hybrid Customer Experience Analyst I, BRS presso Big River Steel LLC

Objective of the Job:
The Commercial Services Coordinator (CSC) is required to independently work and manage all aspects of commercial activities related to commercial services. This involves close coordination with the Commercial Services Supervisor (CSS), Director - Commercial Operations (DCO), Regional Sales Managers (RSM), all internal departments, and external vendors/suppliers. This position supports customer strategic functions that support the commercial department. Other strategic functions include but are not limited to customer experience initiatives, Commercial projects and support for the Commercial Services Supervisor.
Duties and Responsibilities:
1) Ensure Safety, Environmental, Quality requirements and “where applicable” ResponsibleSteel requirements are followed.
2) Assist with positive customer experience; organize customer visits and tours (on-site and off-site), travel guide, promotional material, and sponsorships.
3) Assist with tour development and guide training project.
4) Coordinate Sales@ inquiries.
5) Process expense reports, credit card transactions and Commercial invoices.
6) Coordinate NDA’s.
7) Prepare and maintain reports for financial data; including, but not limited to quarterly/monthly Commercial expense and mill visit reports.
8) Process Commercial quotes and track purchase orders.
9) Maintain up-to-date documentation for ISO certification; including but not limited to, job descriptions, training plans, and BRS quality policies.
10) Perform departmental needs assessments and independently organize projects to develop solutions.
11) Reach across departmental boundaries to respond efficiently and consistently to all inquiries; including, but not limited to, visit requests and RSM concerns.
12) Maintain BRS Travel Guide; negotiate contracts including discounts and amenities.
13) Coordinate Commercial events, negotiating costs, discounts and options.
14) Maintain BRS Steel Subscriptions and negotiate discounts for renewal.
15) Screen & field Commercial communication.
16) Maintain travel/office schedule, mill visits/tours calendar, and Commercial Services reports as needed.
17) Establish and maintain good day-to-day working relationships with all internal BRS departments.
18) Support Commercial Services Coordinator and Director - Commercial Operations.
Qualifications:
1) Bachelor’s degree in Marketing preferred.
2) 3-5 years of customer service/inside sales experience in steel or a related industry; or 2 years’ experience as a high performing ISR I.
3) Ability to respond quickly and accurately; correctly use the English language in reading, writing, and speaking.
4) Ability to clearly communicate with internal and external parties regarding issues and changes.
5) Ability to manage multiple tasks, to set/adjust priorities, and to meet deadlines, strong organization and analytical skills.
6) Open willingness to adopt and use new resources/tools.
7) Conduct root cause and cost-benefit analysis.
8) Maintains temperament and composure in escalating and confidential situations.
9) Self-managing; works well with little supervision.
10) Proficient use of Microsoft Office and Outlook.
Working Conditions and Physical Requirements:
Fast paced, high intensity office atmosphere. Independent travel for customer visits expected. Timely after hours and weekend support coverage for Scheduling, Operations, and Logistics is required. Must maintain a professional appearance, demeanor, and be adept in both electronic and verbal communications.
Supervisory Responsibility:
This position does not supervise others.

Big River Steel LLC

Customer Services Coordinator

Osceola