- Junior
- Ufficio in Edison
As a Front Desk Agent, you are the first point of contact for guests, playing a crucial role in
ensuring a positive and memorable stay. This position involves managing check-ins and
check-outs, handling cashiering duties, and attending to guests' needs with prompt and
personalized service. A strong commitment to exceeding guest expectations and
maintaining a welcoming atmosphere is essential. Excellent communication skills, a
friendly demeanor, and the ability to multitask in a fast-paced environment are required.
Your role significantly contributes to overall guest satisfaction and the hotel’s reputation for
excellence.
Essential Functions
• Greet and welcome guests upon arrival, ensuring a warm and friendly first
impression.
• Register guests into the computer system, verifying reservation details and
processing payments.
• Handle cash and balance the cash drawer, maintaining accurate financial records
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out, ensuring all services are correctly accounted for and
processing various forms of payment.
• Field guest complaints, conduct research, and resolve issues to ensure guest
satisfaction.
• Maintain extensive knowledge of the hotel’s services, facilities, and the local area.
• Follow hotel policies and procedures, including safety and security standards, and
continuously strive to improve operational standards.
• Participate in upselling and promoting marketing programs to enhance guest
experience and hotel revenue.
• Work cohesively with the team, supporting management and collaborating
professionally with co-workers
