Hybrid Network Specialist/Engineer I - NOC presso John Staurulakis (jsitel.com)
John Staurulakis (jsitel.com) · Lubbock, Stati Uniti d'America · Hybrid
- Junior
- Ufficio in Lubbock
JSI invites you to join our team as a Network Engineer I working in Lubbock, TX, as part of our NOC team where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion—while advancing your career within a mission-driven, growth-focused organization.
Responsibilities & Duties
- Proactively monitor and maintain customer network infrastructure.
- Create and manage tickets for network issues.
- Troubleshoot network and server problems.
- Document network configurations, processes, and troubleshooting steps.
- Perform routine maintenance and software upgrades on customer equipment.
- Escalate complex issues to appropriate resources.
- Communicate technical concepts clearly and concisely.
- Develop knowledge base solutions for common issues.
- Work flexible shifts and participate in on-call rotation.
- Efficiently handle incoming/outgoing calls professionally and knowledgeably.
Qualifications
Education:
- Computer/Management Information Systems, Engineering, Computer Science, or similar bachelor’s degrees or Associates Degrees
- Experience may be considered in lieu of a degree requiring a high school diploma or GED.
Experience:
- Requires 0-3 years’ experience of operating, troubleshooting, and/or designing Service Provider Networks (This position is open to both entry-level and applicants with some industry experience)
Skills:
- Ability to work in a fast-paced, team-oriented environment.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Additional Information
Work Schedule:
- Full-time, non-supervisory
- Specific shifts may vary. This role may include weekend shifts.
- On-call required
Benefits/Compensation:
- Competitive salary + performance-based bonuses.
- Comprehensive benefits package (medical, dental, vision, 401(k)).
- Generous PTO and travel support.
- Ongoing professional development and educational opportunities.
