Hybrid Workforce Coordinator / Shift Scheduler presso Healthcare Australia

Healthcare Australia (HCA) is a major provider of healthcare services across Australia, including allied health, primary care, recruitment, NDIS, care services, and training.  

Join us in providing staffing solutions that support hospitals and clinics by placing skilled nurses where they're needed most, ensuring high-quality patient care across the healthcare sector.

Workforce Coordinator / Shift Scheduler
Join us in providing staffing solutions that support facilities and community care clients by allocating skilled nurses into shifts where they're needed most, ensuring high-quality patient care across the healthcare sector.

What you’ll be doing

• Coordinating daily rosters and scheduling skilled nurses into facilities and community shifts across Sydney NSW
• Quickly fill urgent shifts by proactively engaging with new and existing staff
• Staying in touch with our nursing workforce to understand their availability, skills and preferences
• Building strong relationships with our clients for a proactive approach, so you know what they need before they ask
• Using our workforce software platform to track fill rates, forecast gaps and keep data clean
• Delivering top‑tier customer service on phone, email and chat, every single time
• Full-time flexible hybrid role (Up to 2 days WFH) – near Town Hall Station
• Monday to Friday, supportive team, training & bonuses incentives

About you

• Strong aged care experience, combined with customer service and relationship management skills gained from working in commercial call centres, sales, or recruitment environments.
• Proven experience in rostering, scheduling, contact‑centre, recruitment or high‑volume customer service
• Exceptional written and verbal communication skills. Confident, clear communicator who enjoys picking up the phone
• Positive attitude and ability to work in a fast-paced environment
• Initiative and ability to work independently or as a part of a supportive team
• Natural problem‑solver who thrives when it’s busy and priorities change
• Any understanding of the healthcare, nursing, or aged care sectors will put you at an advantage!

What’s in it for you

• Monday–Friday Only – no weekend work!
• Hybrid setup: primarily office-based, with the option to work from home up to two days a week (flexibility after the initial onboarding period)
• An incentive bonus structure
• Join a national market‑leader committed to delivering results, diversity and genuine career pathways
  
  To make a meaningful impact on the lives of those in your care apply for a role with us today. If you have any questions, please contact Renata Lage on [email protected]

At HCA we are committed to embracing diversity and committed to providing a safe working environment.