Hybrid Senior ER Support Officer (Parramatta, New South Wales, AU) presso None

At the NSW Department of Education, we educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.

• Two ongoing Full-Time opportunities
• Located in Parramatta with flexible working arrangements available
• Competitive salary from $129,464 to $142,665  plus superannuation and annual leave loading

About the role

As the Senior Employee Relations (ER) Support Officer, you will be a strategic advisor providing guidance and support to school principals and Directors Educational Leadership (DELs), in managing complex employee matters. In this role you will also:

• Provide advice and support to enable effectives responses to union correspondence.
• Partner with principals and DELs to address employee relations issues in schools.
• Develop capability across school leadership in interpreting legislations and policies related to employee relations.
• Work with colleagues to improve employee relations and identify issues that may impact achieving desired outcomes.

For further information please click here to view the role description

About you

You approach complex and challenging matters with a calm, composed, strategic and solution-focused mindset. Working closely with senior executives and school leaders, you demonstrate:

• Strong attention to detail and analytical skills to navigate sensitive or contentious matters effectively.
• Outstanding interpersonal and stakeholder engagement skills, with the ability to build and maintain trusted relationships.
• Effective negotiation and influencing skills to deliver advice with clarity and integrity.
• Awareness of department policies and procedures concerning employee relations.

Key Knowledge and Experience

• Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Tertiary qualifications in a relevant discipline or demonstrated equivalent knowledge, skills and experience.
• Holds a valid working with children check for paid employment
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as well as providing an answer to the pre-screening question below:

Targeted Question 1

Describe a time when you had to present a challenging or difficult message to a key stakeholder. How did you do it and how did it turn out?

Please refer to the Applicant’s Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.

All other applicants please submit your application by clicking ‘Apply Now’.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Closing date: Tuesday 2nd September 2025 at 11:59pm.

For role enquiries please contact Sarah Unwin details at [email protected] and for recruitment process enquiries please contact Jenny Nguyen details at [email protected]

We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team ([email protected]) or visit NSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.