Hybrid Sr. Executive- Customer Success | Bangalore presso FieldAssist
FieldAssist · Bangalore, India · Hybrid
- Professional
- Ufficio in Bangalore
FieldAssist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.
1. Work closely with external and internal stakeholders to ensure smooth and timely Project Execution
2. Conduct in-depth training sessions for Client Project stakeholders on using the Product
3. Assist with high severity requests or issue escalations as needed
4. Guide client on product features and how to use them
5. Drive Client Scale-Ups to reach enterprise level penetration
6. Update client about new feature developments and enhancements according to client business requirements
7. Monitor client accounts to ensure product adoption and usage
8. Demonstrating the product to client pre-execution, if needed
9. Ensure customer satisfaction and build strong customer relationships
2. Excellent verbal & written communication & presentation skills
3. Ability to multi-task and work in a challenging fast paced environment
4. Go-getter attitude and a strong work ethic
5. Proficient in MS Excel & PowerPoint
6. Excellent problem-solving skills, attention to detail and solution-oriented attitude
7. Enthusiasm about technology with demonstrated technical aptitude
Culture Book: https://www.fieldassist.com/fa-culture-book
CEO's Message: https://www.youtube.com/watch?v=bl_tM5E5hcw
LinkedIn: https://www.linkedin.com/company/fieldassist/