Hybrid System Support Specialist presso Paradise Tomato

SUMMARY:

The Systems Support Specialist will serve as a key IT resource responsible for supporting business systems (including ERP and EDI) while also providing on-site technology support at the facility. This role is designed to reduce the systems support burden on the Data Analytics team, while also ensuring the IT infrastructure and end-user needs at both sites are proactively supported. A strong foundation in networking, structured cabling, and desktop support are essential for success in this position.

ESSENTIAL DUTIES AND RESPONSIBILITIES:    

 Systems Support

• Serve as a first- and second-level support resource for the ERP system across departments (e.g., Finance, Operations, Inventory).
• Learn and document core business workflows such as Accounts Payable, Inventory Control, and Order Management.
• Support EDI workflows, ensuring successful data exchange and basic troubleshooting of transmission issues.
• Develop SQL queries for data validation, error investigation, and reporting in support of business systems.
• Collaborate with the Data Analytics team to offload and document recurring support tasks.
• Assist in ERP upgrades, configuration testing, and user training initiatives.

Site IT Support

• Serve as the primary IT contact at the location.
• Provide on-site support for desktop hardware, printers, scanners, and other user-facing technology.
• Install and troubleshoot Ethernet cabling, fiber connectivity, and wireless networks.
• Monitor and support local infrastructure (switches, access points, network cabinets).
• Escalate critical infrastructure issues to senior networking staff or vendors as needed.
• Ensure IT hardware inventory and asset management are maintained.
• Flexibility required for after-hours support or special projects at site.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Systems, Computer Science, or related field; or equivalent hands-on experience.
• 2+ years of experience in IT support, systems support, or business analysis.
• Familiarity with ERP systems (Ross) and standard business functions (Accounts Payable, Inventory, etc.).
• Working knowledge of SQL and relational databases.
• Experience supporting EDI workflows preferred.
• Strong foundational understanding of networking concepts (TCP/IP, subnets, DNS, DHCP).
• Hands-on experience with Ethernet cabling, fiber, and infrastructure troubleshooting.
• Ability to diagnose and resolve desktop support issues (hardware/software).
• Strong communication and documentation skills.
• Valid driver’s license and reliable transportation to support site travel.
• Experience with Meraki or Cisco network equipment.
• Understanding of VLANs, basic routing, and Layer 2 switching.
• Exposure to Power BI or other business intelligence platforms.
• Ability to read and maintain network diagrams and patch panel documentation.

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to fingers, handle controls; and talk or hear.  The employee frequently is required to reach with hands and arms, stand; walk; and occasionally stoop.  The employee must regularly lift and/or move up to 40 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• The ability to perform repetitious work and work at a computer for extended periods of time.