Hybrid Patient Experience Coordinator presso None

About the Role:

The Patient Experience Coordinator plays a pivotal role in enhancing the overall experience of patients within our healthcare facility. This position is responsible for ensuring that patients feel valued, heard, and supported throughout their care journey, from initial contact through post-care follow-up. The coordinator will work closely with clinical and administrative teams to identify opportunities for improving patient satisfaction and addressing concerns promptly and effectively. By fostering a patient-centered environment, the role contributes directly to the quality of care and the reputation of our institution. Ultimately, the Patient Experience Coordinator helps to create a seamless, compassionate, and responsive healthcare experience that meets the diverse needs of our patient community.

Minimum Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, Social Work, or a related field.
• At least 2 years of experience in a healthcare setting, preferably in patient relations or customer service roles.
• Strong communication and interpersonal skills with the ability to interact effectively with diverse patient populations.
• Proficiency in using electronic health records (EHR) systems and patient feedback tools.
• Demonstrated ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Preferred Qualifications:

• Certification in Patient Experience (CPXP) or related credential.
• Experience working in a university-affiliated healthcare facility or academic medical center.
• Familiarity with quality improvement methodologies such as Lean or Six Sigma.
• Bilingual abilities to support non-English speaking patients.
• Advanced skills in data analysis and reporting software.

Responsibilities:

• Serve as the primary point of contact for patients regarding their experience and satisfaction, addressing inquiries and resolving issues in a timely manner.
• Collaborate with healthcare providers, administrative staff, and leadership to develop and implement patient experience improvement initiatives.
• Collect, analyze, and report patient feedback through surveys, interviews, and other communication channels to identify trends and areas for enhancement.
• Coordinate patient education and communication efforts to ensure clarity and understanding of care plans, appointments, and services.
• Support the development and delivery of staff training programs focused on patient-centered care and communication best practices.

Skills:

The Patient Experience Coordinator utilizes strong communication skills daily to engage with patients and healthcare teams, ensuring clear and empathetic interactions. Organizational skills are essential for managing patient feedback data, coordinating initiatives, and balancing multiple responsibilities efficiently. Analytical skills are applied to interpret patient satisfaction metrics and identify actionable insights for continuous improvement. Proficiency with technology, including EHR systems and survey platforms, supports accurate documentation and effective communication. Additionally, problem-solving skills enable the coordinator to address patient concerns promptly and develop solutions that enhance the overall care experience.