- Professional
Overview
Service Technician (Windsor)
- Are you organized, and do you thrive in a fast-paced environment?
- Do you have a unique interest in servicing and supporting printing equipment?
If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!
In this role, you will be responsible for providing maintenance and service to the customer base across the GTA (rotating on-call schedule). You will perform installations, deinstallations, relocations, and corrective and preventive maintenance for complex printer solutions.
Responsibilities
Key Responsibilities:
- Performing corrective and preventative maintenance on the printer systems, which includes printers and pre- and post-equipment and software at the customer site and/or region
- Maintaining excellent customer satisfaction, building strong relationships, and meeting customer Service Level Agreements to ensure that the company is not penalized
- Escalating unresolved problems according to predefined service procedures and as per the escalation process
- Performing installations, deinstallations, and/or relocations at the customer site
- Obtaining necessary training to remain current on all technical aspects of PPS systems
- Maintaining parts inventory, diagnostic and physical tools
Qualifications
To Succeed, You Will Need:
- Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
- Mechanically inclined and some technical service experience
- Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
- Excellent project and process management
- Basic computer, technical and equipment operation skills
- Exemplary time management and multi-tasking skills
- Occasional travel outside of the territory is required
- Ability to work on a rotating 24/7 schedule
Why Join?
VIRTUAL WORK
- This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
- When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools
BENEFITS
- Comprehensive health coverage plan that includes medical, dental and vision
- Life insurance, disability and wellness programs
- Vacation, Paid Personal Time and Sick days
- Matching RRSP contribution & Profit-Sharing Program
- Tuition Assistance Program for professional continuing education
- Discounts on Canon products, retailers, memberships and more!
EMPLOYEE PERKS
- Employee referral program
- Inspire Program, an online peer-to-peer recognition for redeemable points on hundreds of products
- Community involvement
