Hybrid Journey Strategist – Client Lifecycle Manager at UBS Group AG

Key Responsibilities
• Lead the end-to-end design and continuous improvement of client journeys, ensuring alignment with business goals and regulatory requirements.
• Translate strategic objectives into actionable journey maps and experience blueprints.
• Collaborate with cross-functional teams to define KPIs, success metrics, and feedback loops for journey performance.
• Leverage data and AI insights to identify pain points, opportunities, and personalization levers.
• Act as a thought partner to product and design teams, bringing a client-centric and strategic lens to solution development.
• Contribute to the broader transformation agenda of the OnePass program by embedding journey thinking into delivery squads.

Singapore

Full Time

Singapore

Business management, administration and support, Operations

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

UBS Business Solutions SA
UBS Recruiting

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.

As a Journey Strategist within the GWM AI BaC team, you will play a pivotal role in shaping and optimizing client journeys across digital and assisted channels. You will work closely with product owners, UX designers, data scientists, and business stakeholders to define and deliver seamless, personalized, and value-driven experiences for UBS clients.

Qualifications
• Proven experience in journey strategy, service design, or customer experience roles, ideally within financial services or consulting.
• Strong understanding of digital product development, agile methodologies, and design thinking.
• Ability to synthesize complex data and translate it into actionable insights and narratives.
• Excellent stakeholder management and communication skills.
• Familiarity with AI-driven personalization and digital onboarding is a plus.
• Wealth Management / Private Banking knowledge or experience (especially on KYC/AML topics).
• AI experience or at least high interest and motivation to learn and shape the future of AI agentic redesign of processes.

UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

We have a presence in all major financial centers in more than 50 countries.

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

We may request you to complete one or more assessments during the application process. Learn more