Hybrid Small Business Banker Coppell presso Comerica Bank
Comerica Bank · Coppell, Stati Uniti d'America · Hybrid
- Professional
- Ufficio in Coppell
Position Responsibilities
Customer Relationship Activities
- Service, execute and impact the customer relationship activities for the attraction, expansion, and retention of business customers.
- Provide effective customer onboarding and engagement by routinely strengthening new and current customer relationships, introducing new and existing customers to Comerica's products and services, and addressing customer questions.
- Responsible for the acquisition and retention of business customers through partnership activities.
- Lead portfolio management efforts to retain and expand current portfolio relationship and increasing the number of portfolio customers in the banking center.
- Lead and/or participate in community involvement to increase bank outreach with the community and COIs to foster new business customer relationships at the banking center.
- Proactively sets appointments and regular meetings with portfolio customers to build trust and identify needs.
- Comply with company policies and procedures, regulations, and security procedures to serve customers and optimize customer satisfaction.
- Proactively seeks to learn about new products, services, technologies, and customer service tactics.
- Enhance the customer experience by aligning customer needs with Comerica's values and practices that create tailored customer solutions.
- Manage servicing requests from customers in the assigned portfolio.
- Resolve complex customer complaints.
- Partner with defined Banking Centers to grow revenue and customer experience.
- Proactively identify opportunities to introduce customers to our small business, business banking, merchant services, and treasury management partners.