Berry Bros. & Rudd is over 325 years old and we never stand still. As the world’s best and most trusted fine wine and spirits merchant, we are committed to helping our customers drink better, now and in the future. A career at Berry Bros. & Rudd is a unique and rewarding experience, combining the rich background of centuries of history with a modern family-owned culture, built on ambitious plans and with people at its heart.

The job in a nutshell

With one Royal Warrant and over three hundred years of history, we are Britain's original wine and spirit merchant. With services including an investment scheme, an award-winning shop, tutored tastings, and a wine school we provide the closest link between those who make the wine and those who drink it.

The London Wine and Spirits Shops are a critical part of the company. They play a significant role in BB&R’s financial success whilst also providing a space for us to welcome customers to the brand and to introduce them to all the products and services we offer.

This role will support the London Wine and Spirits shop teams and as a part of providing excellent customer service, you will need to demonstrate a good knowledge and enthusiasm for wines & spirits, as well as ensuring the effective day to day operations of the shop.

Who you will work with

All Berry Bros. & Rudd Employees particularly Operations (London Cellar Team, Logistics), Customer Services, Buying, Marketing, Account Managers, Berry Bros. & Rudd customers, occasionally suppliers/producers.

What you will do

• Present a very high level of customer service in line with the standards set out by company policy, advising on, and selling, the full range of BB&R products and services to customers in person, by telephone and through written correspondence including e-mail
• Ensure the shop and displays (including stock levels), Enomatic wine tasting machines, fridges, cupboards, Fine Wine & Spirit Reserve are maintained properly and kept clean and tidy
• Organise tastings for customers where necessary
• Implement and participate in shop and company sales/marketing campaigns as directed (including tasting and other shop events)
• Liaise with the Cellars, Warehouse and Despatch teams regarding the distribution of shop stock and deliveries
• Handle transactions, process payments and participate in cashing-up/till reconciliation
• Be mindful of shop security (fraud, theft)

What you will bring to the role

• Previous experience of delivering and maintaining an outstanding level of customer service and offering customers an unforgettable retail experience
• The ability to foster and develop customer relationships
• Experience in effectively dealing with stock replenishment

Your Skills, Knowledge and Experience

• Excellent wine & spirits knowledge and a clear passion for the industry
• Presentable with a positive attitude and proactive approach
• Enjoy working within and contributing to a high-performing team
• Ability to work calmly under pressure
• Enthusiastic and highly motivated
• Well-organised and practically minded
• Excellent written and verbal communication skills

• Readiness to take on responsibility and offer ideas

Qualifications

• WSET Level 3 or equivalent would be an advantage

We support our colleagues with a wide range of benefits:

You will start with 24 days' holiday, and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.

Closing date: 29th August 2025.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.