Hybrid Manager III, Technical Support Services (MAN425) presso Sacramento City Unified School District

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BASIC FUNCTION: Under the supervision of the Chief Information Officer, the Manager III, Technical Support Services, plans, organizes, coordinates, and supervises the District’s technology support operations. This position provides leadership for end-user support across all school sites and departments, with direct responsibility for managing the deployment, maintenance, and lifecycle of student and staff devices. The Manager ensures responsive technical assistance for hardware, software, and peripheral issues; oversees the implementation of standardized support practices; and maintains oversight of device inventory systems. This role works collaboratively with the Technical Operations and Information Services teams to coordinate cross-functional initiatives and resolve escalated issues. The position is critical to delivering high-quality, efficient, and equitable technology support services district-wide.

TRAINING, EDUCATION, AND EXPERIENCE: Any combination equivalent to: a bachelor’s degree in information technology, computer science, business administration, educational technology, or a related field, and four (4) years of progressively responsible experience in technical support services, end-user device management, or IT service delivery, including at least two (2) years providing advanced technical support, coordinating service operations, or performing in a lead capacity over other staff. LICENSES AND OTHER REQUIREMENTS: Valid California driver’s license; provide personal automobile and proof of insurance. For full consideration include all of the following documents/information:

Your 3 Professional References (section after "Work Experience") must consist of at least (1) from a current supervisor*. Reference Checks will be conducted as part of the advanced stages of the interview process. *Internal candidates: if your current supervisor is the hiring manager (Tim Rocco) you must provide a professional reference from an alternate superior (Current or former). You may not list the hiring manager as a professional reference. Please note that this is an immediate vacancy and all requirements (including credentials) must be met at the time of your application submission; failure to provide all necessary information will remove your application from consideration. The Sacramento Unified School District prohibits discrimination, intimidation, harassment (including sexual harassment) or bullying based on a person’s actual or perceived ancestry, color, disability, gender, gender identity, gender expression, immigration status, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or a group with one or more of these actual or perceived characteristics or affiliation with Scouting America. For questions or complaints, contact Title IX Coordinator & Compliance Officer: Melinda Iremonger (personnel-related)— 5735 47th Avenue, Sacramento CA, 95824 - 916.643.7446 - [email protected]; Title II ADA Coordinator (employee-related): Keyshun Marshall — 5735 47th Avenue. Sacramento CA, 95824 – 916.643.7901 - [email protected]; Section 504 and Title II ADA Coordinator (student-related): Cameron Olson— 5735 47th Avenue. Sacramento CA, 95824 – 916.643.7912; Chief Human Resources Officer and Lead Negotiator: Cancy McArn - 5735 47th Avenue, Sacramento CA, 95824 - 916.643.7474 - [email protected].