Hybrid Customer Experience Specialist presso Army and Air Force Exchange Service
Army and Air Force Exchange Service · Little Rock AFB, Stati Uniti d'America · Hybrid
- Junior
- Ufficio in Little Rock AFB
Job Description
We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You’ll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD.
So what can you expect as a Customer Experience Associate – Firearms/Sporting Goods at the Exchange?
- Greet every customer with eye contact and smile in your authentic way
- Acknowledge every waiting customer as soon as they arrive to the Firearms counter/Sporting Goods department area to let them know you’ll be right with them
- Listen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customer
- Ensure customers have an extraordinary experience while shopping
- Complete transactions accurately and efficiently while engaging customers in appropriate conversation
Job Qualifications
- Previous experience with Inventory Control procedures preferred
- Prior knowledge and experience with firearms preferred
- Understanding of ATF laws and regulations
- Able to learn and adapt to current technology needs
- Able to think quickly on the spot to answer customer questions
- Able to take initiative
- Able to share brand knowledge
Additional Qualifications/Requirements:
- Excellent attention to detail
- Willing to cross-train and work in other areas of the store, as needed
- Must possess a welcoming and helpful attitude toward customers and other team members
- Excellent communication skills
- Basic computer skills
- 12 months Retail experience preferred
Employment Category
Job Tier
Job Qualifications
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.
Supervisor
Facility Name
Job Type
Salary Minimum
Salary Maximum
Exchange Location
Major Duties
Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance.
Provides specialty product knowledge and superior sales skills to serve the customer. Builds an engaging and productive trust relationship with the customer in order to deliver a personalized shopping experience.
Maintains program compliance with regards to safety/security/service procedures in all aspects of recordkeeping, inventory, storage/display, and sales.
Maintains documentation requirements for specialized area (such as license, registration, stamps, etc.)
Actively communicates/promotes the benefits of the Military Star credit card to customers in order to drive sales growth and increase customer loyalty.
Performs other duties as assigned.
Our Focus
Who We Are
BENEFITS TO WORK WITH US & OUR PACKAGE
We know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
***Specific position & Category allow participation in Medical, dental, life & disability, paid time off, Paid vacation/sick leave, advancement opportunity, Administrative Leave, Military Leave with Pay, Voluntary 24-Hour Family Accidental Death & Dismemberment Insurance, Annual Performance Increases, Holiday Pay, Service Awards, FMLA, Associate Transfer Program, professional development Training, You’ll also have access to the base and its facilities (Gym, library, theater, and bowling Alley), our Mass Transit program, a status as an employee of the DoD and more…