Hybrid SERVICE BDC presso N/A

Job Title
BDC Agent

Service BDC- New Port Richey 

Job Summary

• Handles inbound and out bound calls of guest for services.

General Accountabilities

·          

• Capturing inbound leads and converting to sales
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
• Answering phones and direct consumer to the proper department and follow up in a timely manner
• Familiarize yourself with department structure & internal procedures for assisting customer efficiently
• Various clerical duties as needed
• Remind guest of campaigns and promotions
• Train staff, scheduling team and hiring new employees
• Assist customer with scheduling appointments for different departments
• Knowledge of brand
• Creating show room traffic
• Setting  appointment goals and tracking
• Assist customers by providing information and resolving their complaints
• Available to work flexible hours on weekend
• The company reserves the right to add or change duties at any time        

Skills

• Excellent verbal and written communication
• Problem solving
• Service orientation
• Data Entry
• Fast paced position
• Social perceptiveness