Hybrid Campus Support Officer (39 weeks TTO) presso The City of Liverpool College
The City of Liverpool College · Liverpool, Regno Unito · Hybrid
- Junior
- Ufficio in Liverpool
Job Type: Permanent, 39 weeks Term time only
We are seeking a vigilant and proactive term-time only Campus Support Officer to ensure the safety, security, and wellbeing of students, staff, visitors, and property across the college campus. The Campus Support Officer plays a vital frontline role in maintaining a safe and welcoming environment that is conducive to teaching and learning, while upholding college policies, safeguarding principles, and emergency procedures.
Key Responsibilities
- Monitoring entry and exit points, checking ID badges, ensuring only authorised individuals enter the college.
- Regularly patrolling corridors during non-peak times to identify and address potential security issues.
- Maintaining clear communication with students, staff, and visitors, as well as reporting incidents to management or the authorities.
- Building positive relationships with students to foster a safe and supportive environment.
- Promoting a positive and respectful college culture.
- Responding to incidents such as, fire alarm activations, intruder alarm activations, first aid incidents or lockdown situations, working with college staff and emergency services.
- Ensuring adherence to college policies, which may involve conflict resolution, de-escalation, and reporting incidents.
- Support the enforcement of college behaviour policies, including smoking, loitering, or anti-social conduct.
- Conducting searches of individuals when appropriate, following college procedures.
- Assist with the supervision of student behaviour in communal areas during peak times, such as lunch breaks.
- Act as a keyholder to assist with the opening of college buildings, including unlocking doors and un-setting alarms.
- Support evacuation procedures and act as a Fire Marshal during emergencies, if required.
- To actively support and implement the ‘One College, One Mindset’ initiative.
- To support any key cross college activities such as enrolment, open evenings and recruitment events.
- To follow departmental policies and procedures and operate within service standards at all times.
- To adhere to organisational policies and procedures such as GDPR, Equality and Financial Regulations
- To carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required at a location determined by the needs of the service.
- To make full use of new technology in all aspects of job requirements
- To participate fully in: Professional development
- In-service training opportunities which are made available
- The college appraisal scheme
Skills, Knowledge and Expertise
- Experience of working in a security role
- Excellent observational skills and attention to detail
- Strong communication and interpersonal skills
- Ability to remain calm and professional in challenging situations
- Flexible attitude and ability to work independently and as part of a team
- Comfortable using IT systems for reporting and monitoring
- Organised and observant
- Confident in handling incidents and using de-escalation techniques
- A proactive and vigilant approach to safety and security
- Experience of working in a customer-oriented environment
- Good inter-personal skills with the ability to answer enquiries and deal with all customers in a friendly and efficient manner
- Ability to show an understanding of, and commitment to college policies and procedures. Particularly equality and diversity
- Ability to set high standards for students, colleagues and for themselves
- Positive personality – self motivated
- Willingness to assist and interact with internal and external stakeholders
- Clear personal commitment of meeting and surpassing customer expectations
- Be committed to their own personal development
- Experience working in an education environment
- Understanding and an awareness of an educational environment
- First aid and/or Fire Marshall training certificate
Benefits
As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Generous holiday allowance
Pension Scheme
Employee Benefits Platform
Health and Wellbeing
You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules
as well as daily wellbeing tips.
Medicash Scheme
Access to Medicash health plans – supporting you and your family with enhanced access to treatment, wellbeing services, and expert care whenever you need it. We also offer free flu vaccinations to help keep you feeling your best all year round.
Life Assurance
We offer life assurance to give you and your family added peace of mind — with a benefit of up to three times your annual salary payable in the event of death in service.
Travel
Flexible Working
Professional Development
College Benefits