Hybrid IT Help Desk Technician 1 presso Convergint

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking IT Help Desk Technician to join our amazing culture. As an IT Help Desk Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. 

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.   

Who You Are 

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional IT Help Desk Technician. 

Who We Are 

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.  We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide. 

What you’ll do with “Our Training and Your Experience” 

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. 
• Provides end user support for hardware, software, peripherals and networking.  
• Provides technical support via phone or email to corporate and remote users of computer applications and hardware (e.g., PCs, servers, mainframes).  
• Investigates and resolves user issues.   
• Troubleshoots software, hardware, and network issues. Collaborates with other IT functions including network services, software systems and/or application development in order to restore service and/or identify problems. 
• Performs other duties and responsibilities as requested or required. 

What You’ll Need 

• Strong customer service skills and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the user without being prompted. 
• Proficient knowledge of printers, desktops, laptops and networking equipment. 
• Strong knowledge of Microsoft Office solutions (Word, Excel, PowerPoint, etc.). 
• Ability to problem solve, learn quickly, and multi-task. 
• Good verbal, written and interpersonal communication skills. 
• Solid organizational skills and the ability to handle multiple projects simultaneously. 

Company Benefits 

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits: 

• 10 Company Holidays and Paid Time Off starting at 13 days annually 
• Fun & Laughter Day Off 
• Medical, Dental & Vision Plan  
• Life insurance & Disability Plan 
• Wellness Program 
• 401K Matching Plan 
• Colleague Assistance Program 
• Tuition reimbursement 
• Competitive salary and compensation plan 
• Vehicle reimbursement plan or company vehicle 
• Corporate Social Responsibility Day 
• Cell phone reimbursement (if applicable) 
• Paid parental leave 

Requirements: 

Education: College degree, trade school or equivalent experience 

Minimum Experience: 1-3 years IT  

Convergint is an Equal Opportunity Employer. 

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.  

Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.