Hybrid Payments Specialist I or II DOE presso Rogue Credit Union

Department: Payments Services Department

Reports To: Payment Services Assistant Manager 

Classification: Non-Exempt

About Rogue Credit Union:

Rogue Credit Union is a member-owned, not-for-profit financial cooperative headquartered in the Rogue Valley located in beautiful southern Oregon. Providing services to our members in select Oregon and Idaho counties. We strive to make an impact in the communities we serve by living, giving, and supporting local. Our mission is to provide exceptional member experiences that build mutually beneficial relationships to create the most loyal members in the nation. Here at Rogue, we believe in having a culture of happy team members who feel supported, have the chance to grow their careers, and LOVE where they work!

Role:

Provides operational support and assistance to all areas of Rogue Credit Union and manages its Payments processes and services. Identifies and supports ways to enhance member loyalty, expand member relationships, increase operational efficiencies and balance risk for the credit union. Works in conjunction with the department to support Rogue's Vision, Mission and Values.

Essential Functions & Responsibilities:

65%     Thoroughly understands all aspects of the duties related to the Payments area including but not limited to: Automated Clearing House (ACH), check processes and wire processes. Consistently performs duties with a high degree of accuracy, efficiency and within a timely manner. Primarily responsible for completing critical daily functions of the credit union members by the processing of ACH, check and wire payments, exceptions, returns, one-time postings, originations and other duties necessary to successfully complete payments processes. Maintains general knowledge and understanding of key system operations, rules and regulations, and credit union policies and guidelines surrounding payment processing to ensure processing limits, liabilities and timelines are adhered to.

20%     Provides exceptional internal member service experiences through various communication channels in a friendly and professional manner using the Service Promises to assist, educate, empower and complete member requests. Provides unsurpassed external member service to resolve and complete member requests promptly and accurately. Assists with reviewing and answering questions relative to payment disputes, ACH, checks, wires and operational inquiries.

10%     Actively cross-trains with teammates and sub-teams to expand knowledge and provide backup support as requested. Identifies opportunities for member and interdepartmental education, procedure refinement and process improvement opportunities. Routinely reviews processes and procedures and proactively completes and/or reports updates. Stays current on all procedures and regulation changes. Maintains knowledge of credit union products and services.

5%        Proactively performs other duties as needed or assigned.

Knowledge and Skills:

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED. 

Interpersonal Skills: Work involves much personal contact with others inside and/or outside of the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Other Skills: Must be able to operate a 10-key calculator by touch. Must be computer proficient and ready to use PC spreadsheet software. Must have good productivity with the ability to manage the workload and meet deadlines. Must be thorough and have an eye for detail. Ability to work independently and as part of a team. Active listening skills, with deductive reasoning ability. Willingness to adapt to changing business needs and deadlines.

Physical Requirements: Some adjusting or moving objects up to 30 pounds in all directions. Must be able to remain in a stationary position, often standing or sitting for prolonged periods. Repeating motions that may include the wrists, hands and/or fingers while using computer. Communicating with others to exchange information. Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication, and make fine discernments in sound. Close and continuous visual acuity to perform activities such as: preparing and analyzing data and figures, transcribing, viewing a computer terminal and extensive reading.

Work Environment: Normal workday with occasional overtime. May include early morning, evening or weekend work. May include evening or early morning travel with overnight stays. Travel to all credit union regions may be required. Exposed to potentially hazardous conditions, i.e., robbery.

Disclaimer:

Rogue Credit Union is a drug free workplace and requires a drug screening test within 48 hours of employment offer. 

Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7295. 

This Job Description is not a complete statement of all duties and responsibilities comprising the position.