Hybrid Loss Mitigation Representative 2 presso Sunward

Description

Job Summary:

Performs collection functions (at intermediate to late stages) on past due mortgages, consumer loans, credit cards, overdrawn share draft/share accounts and return items according to Credit Union policy and applicable collection laws.

Essential Job Duties:

Main responsibilities:

• Perform collection actions on mortgage and consumer loans (secured and unsecured), credit cards and negative share/share draft accounts that are generally between 30- and 60-days delinquent to ensure losses are minimized. Collection actions include, but are not limited to, making phone calls and generating letters. Utilize collections software to manage collections activity.
• May assist Asset Recovery Specialists with levies, garnishments, attorney demand letters and complaints, bankruptcies and repossessions.
• Support member contact staff in other departments across the organization in dealing with collection accounts to minimize risk and maximize service.
• Perform skip traces to help in locating members.
• Access and interpret force-placed insurance records; May file claims as appropriate.
• Post payments on delinquent loans/credit cards, charged-off accounts, and for members working with debt management companies.
• Maintain accurate documentation of collection activity records to ensure effective internal communication and legal processing.
• Review and recommend repayment solutions, including applying for workout loans or in-house debt management programs, to assist members who are experiencing financial difficulties. Be familiar with external Debt Management Programs.
• Provide a superior member experience by actively listening to and assessing the needs of the member, identifying and recommending solutions, and referring members to the appropriate person or department.
• May assist with the development of departmental procedures to ensure that collection activities are handled in an effective, efficient and consistent manner.
• Handle complex situations and resolve difficult or non-routine member issues with management to minimize credit union losses.
• May review, determine and relay relevant information regarding bankruptcies for analysis by the Credit Union attorney to help protect the Credit Union’s interests.
• Review Bankruptcy status to determine collection activity eligibility.
• Investigate and contact member account holders to help ensure future asset recovery.
• May Assign charged off accounts to third party collection agency when appropriate according to department policies.
• Follow all applicable policies, procedures and collection laws to ensure minimal losses to the Credit Union.
• Contribute and help to maintain a productive and positive working environment.
• Perform other duties as assigned by management.

Requirements

Required Skills/Abilities:

• Excellent interpersonal and negotiation skills.
• Able to handle difficult situations and persons in a positive and professional manner.
• Excellent organizational skills and attention to detail.
• Demonstrates willingness and ability to train others effectively.
• Possesses excellent verbal and written communication skills.
• Able to explain collection and/or lending-related topics to others clearly and succinctly.
• Strong time management skills
• Strong proficiency with Microsoft Office applications. Familiar and comfortable with information technology, particularly digital means of communication.
• Strong organizational skills in managing multiple initiatives
• Ability to organize workflows and meet departmental deadlines
• Strong analytical and problem-solving skills.

Knowledge:

• Solid understanding of applicable state and federal laws and regulations, including Fair Debt Collections Practices Act, different kinds of bankruptcies and related obligations, and UCC requirements.

Education and Experience:

• Minimum 2 years’ experience in financial services, collections, loan servicing, lending, foreclosure, troubled debt restructuring, or related experience
• Minimum HS Diploma or GED equivalent or more than 2 years of related experience.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Frequent travel

Must be able to lift 20 pounds at times.