Hybrid Program Specialist (Social Services Specialist III) - Adult Protective Services presso State of Colorado, CO
State of Colorado, CO · Denver, Stati Uniti d'America · Hybrid
- Senior
- Ufficio in Denver
About the Department
This position is open to current Colorado residents only.
The Division of Aging and Adult Protective Services (AAPS) is one of four Divisions within the Office of Adult, Aging and Disability Services. The Division exists to provide state leadership and supervision for all services (state, county, local, non- profit, etc.) in the administration and coordination of services to older adults and at-risk adults, to include oversight of all 64 county departments of social/human services in the administration of Adult Protective Services (APS) programs as well as the 16 Area Agencies on Aging (AAA) in the administration of programs and services funded by the Older Americans Act (OAA) and State Funding for Senior Services (SFSS).
The Division consists of the following management units that report to the Division Director:
State Unit on Aging (SUA), Adult Protective Services, and within the CAPS Check Unit (CCU), and APS Policy Unit Data, Fiscal and Program Accountability functions are included in both units.
Position Duties
Hybrid workplace - Wednesdays and Thursdays in person reporting to 1575 Sherman St.
Please note: These working arrangements are subject to change.
The Social Services Specialist III is a program specialist for the APS (Adult Protective Services) program. As a program specialist, this position: 1) participates in coordination, development, and provision of training and written instructions materials to county APS staff, other professional agencies, and community groups; 2) provides technical assistance and consultation to county staff; 3) monitors program requirement compliance; 4) recommends and writes, legislative, rule, policy, and other types of changes and provides analysis of same; and 5) participates on external task forces, committees, or workgroups.
Additionally, as a Social Services Specialist III, you can expect to:
- Respond to questions and requests from county staff and community professionals related to program processes and implementation
Provides technical assistance and consultation on complex issues related to adult protection Establish standards for prompt reply to county personnel and develop tools to measure effectiveness Analyze the nature of questions and requests from county staff and others to assist with the development of communications, the development of training curricula, the identification of issues to refer to management, and the documentation of trends and patterns
Assignment to counties and develop specific technical assistance and consultation strategies for each assigned county
Monitor county program compliance with APS statutory and regulatory requirements as it relates to quality casework; provides assistance to county APS staff to ensure improved casework
Conducts program assessments and evaluations, and recommends actions to address issues, up to and including corrective action
Determines statewide needs for APS caseworker training, develops and delivers training in various mediums, including training for county APS staff and other professional groups and community stakeholders working with at-risk adults. Participates in the evaluation of training through evaluation tools or surveys and revises the curriculum as needed. Provide training and technical assistance in the development and maintenance of statutorily required APS multidisciplinary teams. Training may require intra-state travel
May assist with the coordination of contracts with training sites to which the Department will be fiscally and legally responsible
Implement processes related to holding training events, and provide input in training design and delivery. This position creates and updates training curriculum at the direction of leadership and the training specialist and provides input into curriculum developed by others to assist with continuous quality improvement of training offerings Participate in external task forces, committees, or work groups to exchange information about program directives, develop inter-program protocols, obtain input on policy and legislative issues, and promote public awareness and outreach to address concerns facing at-risk adults and vulnerable seniors
Other duties as assigned
Minimum Qualifications
Special Qualifications:
- Requires at least two years’ experience working with at-risk adults as a case manager, APS caseworker, or other closely related position.
- At least two years’ experience working with a complex data system.
Experience Only:
Six (6) years of relevant experience in Human services, social services, casework, investigations, social work, psychology, gerontology or other aging related topics, public administration, governmental or nonprofit program management, training or curriculum development, policy making, health or healthcare administration, management/leadership of any of these or similar human services-related industries.
OR
Education and Experience:A combination of related education and/or relevant experience in Human services, psychology, social services, aging or gerontology, social work, public administration, health administration, general studies, or similar. equal to six (6) years.
Preferred Qualifications
- Experience in the Colorado APS program, other Adult Protective Services Programs, and/or other similar government-regulated work.
- Experience in curriculum development and delivery utilizing multiple training modalities.
- Experience and proficiency with technology such as Google Workspace (including Google Forms, Sheets, and Docs), Microsoft Office Tools, Zoom, and Salesforce or other electronic case management systems.
- Excellent verbal and written communication skills, including the ability to convey complex information clearly.
- Excellent time management skills and attention to detail.
- Experience interpreting regulations, statute, and policies
- Experience with public engagement, including coordinating with multiple entities to achieve goals
ALL CDHS employees (non-direct contact):
CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license)Travel: Position must be able to travel in and out of state utilizing their own or state vehicle
Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.
Other Qualifications
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For additional recruiting questions, please contact [email protected]
About Us:
If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Planwww.copera.org plus 401(k) and 457 plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub state employee discount program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs.
Our Values:
We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.
ADA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.
~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~
