
Homeoffice SVP, Enterprise Client Services presso Clever Digital Marketing
Clever Digital Marketing · Chicago, Stati Uniti d'America · Remote
- Senior
Role Overview:
Key Responsibilities
- Executive Ownership: Own the Enterprise Business Unit's P&L, client experience, and Net Revenue Retention (NRR).
- Cross-Functional Leadership: Directly manage senior leaders in Client Success, Paid Social, and Paid Search, ensuring alignment around ambitious client growth, performance, and retention targets.
- Strategic Client Delivery: Lead strategic oversight of top-tier enterprise accounts, driving clear alignment on KPIs, forecasting accuracy, and account health.
- Enterprise Relationship Management: Spearhead high-level, in-person Quarterly Business Reviews (QBRs), deepening client relationships and unlocking substantial growth opportunities.
- Organizational Scaling: Build and scale multi-layered leadership teams, ensuring clear career pathways, accountability frameworks, and training systems.
- Operational Excellence: Develop scalable internal systems, playbooks, onboarding processes, and performance reporting structures to ensure consistent execution across all departments.
- Escalation Leadership: Serve as the senior-most escalation point for complex, high-stakes client challenges, collaborating strategically with internal stakeholders to resolve effectively.
- Leadership Development: Hire, mentor, and elevate leaders across Client Success, SEM, and Paid Social, fostering a culture of accountability, clarity, and high performance.
- Strategic Influence: Actively participate in executive-level strategic planning, forecasting alignment, and cross-departmental resource allocation decisions.
Skills, Knowledge and Expertise
- Executive Experience: 10–12+ years of progressive experience in client services or performance marketing, including at least 5 years at VP-level or higher with direct, measurable P&L accountability.
- Leadership Scope: Proven experience managing 40+ person departments through senior leadership teams, with at least three organizational layers.
- Enterprise Expertise: Demonstrated track record managing high-value enterprise accounts ($50K–$200K MRR per client) with exceptional retention (<5% annual churn) and proven growth.
- Strategic & Operational Excellence: Demonstrated ability to operate with strategic altitude while maintaining operational precision; experienced in balancing aggressive growth goals with retention and risk management.
- Communication & Influence: Executive-level communicator comfortable engaging C-suite stakeholders, navigating complex escalations, strategic expansion planning, and client renewals.
- Team Builder: Proven capability in scaling layered leadership structures, mentoring senior leaders, and fostering a high-performance culture focused on clarity and accountability.
- Cross-Functional Alignment: Extensive experience collaborating with performance media, growth, or CRO teams, ensuring cohesive client strategies and outcomes.
Benefits
- Competitive executive compensation
- Fully remote flexibility with collaborative team culture
- Generous PTO (20 vacation days, 17 holidays & sick days)
- Comprehensive group benefits (health, dental, and more)
- Company-provided MacBook and home-office setup budget
- Supportive Work Abroad policy