Homeoffice Account Resolution Representative presso State Collection Service Inc
State Collection Service Inc · Durham, Stati Uniti d'America · Remote
- Junior
Description
The GREAT STATE TEAM is seeking Remote Account Resolution Representatives to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.
Duties include but are not limited to:
- Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
- Utilize negotiating and customer service skills to achieve positive results
- Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Qualifications, Skills, and Experience:
- 1+ years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
- Ability to enter and update data on company and/or client systems in an accurate, timely manner
- Ability to work successfully in a fast-paced, deadline-oriented environment
- Strong organization skills. The ability to work on multiple tasks simultaneously
- Focus upon customer service and deliverables
- Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
- Ability to work successfully and cooperatively within a team-based environment
Wage:
- $15.00/hr+ based on experience, plus monthly commission opportunities
- $500 guarantee monthly bonus for the first 90 days
Schedule:
- Monday through Thursday, three days from 9:00am - 6:00pm, one evening from 12:00pm - 9:00pm, Fridays from 9:00am - 6:00pm with one closing shift per month from 11:00am - 8:00pm, and one Saturday per month from 10:00am - 2:00am EST.
We Offer a Comprehensive Benefits Package:
- Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w/employer match, and HSA/Flexible spending accounts
- Paid time off starting at 90 days and annual profit sharing
- 7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
- Family Friendly Events
- Wellness Programs/Gym Reimbursement
- All necessary equipment and technical support provided
* Benefits eligibility is dependent upon FTE Status and Position
*All offers of employment are contingent upon successful completion of a criminal background check and references.
