Hybrid Epic Credentialed Trainer presso EvergreenHealth

1. Provides in-person classroom instruction and facilitates high-quality virtual training events to end users at all levels of the organization.
2. Facilitates Day-in-the-Life (DIL) activities.
3. Assists as a roamer and supports classroom training as needed.
4. Collaborates with principal trainers, clinical informatics, analysts, and subject matter experts to ensure content meets the process, workflow, and functionality needs of end users.
5. Evaluates training effectiveness and makes recommendations for improvement.
6. Creates job aids and other end user support materials.
7. Facilitates study halls and user settings labs for providers or other attendees.
8. Teaches refresher, optimization, and skills-enhancement classes.
9. Provides at-the-elbow and telephone/online support as needed.
10. Performs other duties as assigned.

• 2 years of recent experience and demonstrated proficiency teaching and supporting Epic EMR.
• 1 year of experience using a Learning Management System.
• Experience working in healthcare.
• Advanced knowledge of Microsoft Office (Word, PowerPoint, OneNote, Teams).
• Ability to demonstrate knowledge of adult learning theory and expertise in all assigned EMR applications within 4-6 weeks of hire.
• Must obtain Credentialed Trainer status in assigned application within 6 weeks of assignment. This credentialing process includes the successful completion of assigned training tracks, teaching presentations (“teach backs”) before a panel, and credentialing exams.
• Ability to travel to various locations outside of the main EvergreenHealth campus  
• Ability to facilitate training events which may take place outside of regular business hours, such as evenings, nights and weekends.
• Outstanding communication and presentation skills.
• Excellent analytical, technical, and organizational skills demonstrated through prior healthcare IT experience.
• Ability to learn new vendor applications quickly and utilize application tools to tailor system to meet user requirements.
• Excellent verbal and written communication skills.
• Ability to work independently and as a team member across multiple teams.
• Ability to develop, document and ensure adherence to technical standards.
• Ability to research and perform analysis to resolve complex issues.
• Ability to understand customer requirements and their impact on technical directions of a solution.

• Bachelor’s degree in education, instructional design, or healthcare related field strongly preferred.
• Clinical experience is highly desirable.
• Strong knowledge of change management.

• Medical, vision and dental insurance
• On-demand virtual health care
• Health Savings Account
• Flexible Spending Account
• Life and disability insurance
• Retirement plans (457(b) and 401(a) with employer contribution)
• Tuition assistance for undergraduate and graduate degrees
• Federal Public Service Loan Forgiveness program
• Paid Time Off/Vacation
• Extended Illness Bank/Sick Leave
• Paid holidays
• Voluntary hospital indemnity insurance
• Voluntary identity theft protection
• Voluntary legal insurance
• Pay in lieu of benefits premium program
• Free parking
• Commuter benefits 

 IND123