Hybrid Clinical Business Analyst presso Mangrove Management Partners

Position Overview

We are seeking an Clinical Business Analyst passionate about healthcare technology and clinical operations. This role plays a key part in empowering vascular surgery practice teams with hands-on EMR support, training, and workflow optimization across multiple locations. You will serve as the go-to resource for EMR-related issues, ensuring accurate data entry, efficient workflows, and compliance with healthcare standards.

The role involves providing one-on-one and group training, conducting system audits, assisting with reporting, and collaborating closely with clinical leadership and IT. Our primary EMR systems include Epic and Athena, though you may also work with other platforms as needed.

Key Responsibilities

• Serve as the first point of contact for EMR-related questions, troubleshooting, and user support.
• Provide in-person and virtual training for new staff members, as well as ongoing education for existing users, to improve EMR adoption and reduce user errors.
• Ensure patient data within the EMR is accurate, complete, and standardized.
• Collaborate with clinical and administrative teams to optimize workflows and increase EMR efficiency.
• Conduct periodic quality assurance reviews to identify and correct data inconsistencies, in partnership with clinical leadership.
• Support the tracking and documentation of device-related and clinical outcomes in the EMR.
• Maintain and update training materials, user guides, and workflow documentation.
• Assist with system configuration, reporting, and other project-related tasks as needed.

Qualifications

• Strong attention to detail with a focus on data accuracy.
• Reliable transportation to travel to office locations for scheduled and ad-hoc visits.
• Excellent communication skills, with the ability to explain technical concepts clearly to clinical and administrative staff.
• Strong organizational skills and the ability to manage multiple priorities, support requests, and training schedules.
• Basic proficiency with EMR systems (Epic, Athena, or similar) and spreadsheets (Microsoft Excel, Google Sheets).

Preferred Qualifications

• Bachelor’s degree in a relevant field (e.g., Health Information Management, Healthcare Administration, Public Health) or equivalent work experience.
• Up to 2 years of experience in EMR support, clinical systems training, or healthcare IT.
• Willingness to learn and develop skills for professional growth.
• Familiarity with healthcare terminology, particularly in vascular surgery or medical devices.
• Knowledge of HIPAA and healthcare data privacy best practices.
• Adaptability to work in a multi-location environment with varying workflows.

Working Conditions

• Primarily remote-based with occasional office-based travel (1–2 days per week).
• Company locations span Maine, Massachusetts, and Connecticut; travel to these states may be required.
• Occasional after-hours work may be needed to address urgent IT issues or system maintenance.