Hybrid Associate Systems Engineer presso CCS

OVERVIEW

CCS is looking for a motivated technical professional to join our team as an Associate Systems Engineer! This person is responsible for providing network configuration, server support, and deskside support in a K-12 School District environment.  The ASE will collaborate with fellow district IT staff members, CCS team members and third-party vendors. 

This position is paying between $75,000-$85,000 annually. Pay will be based on experience. 
                                                                                                                                                                                                               

RESPONSIBILITIES

• Perform basic administration on server infrastructure (group policies, scripting, permissions etc.)

• Perform basic user administration within Office 365

• Perform basic administration of switching/wireless environment

• Serve as primary escalation point for resolution of technical issues for Deskside Technicians

• Monitor and report on team progress of support-based initiatives (imaging workstations, deployments, etc.)

• Deploy and maintain hardware/software for workstations and mobile devices

• Provide resolution and assistance with standard supported applications: Office 365 and other supported proprietary applications and operating systems

• Monitor, manage and report on ticket queue in help desk system

• Perform other job-related duties as assigned.

QUALIFICATIONS

• Minimum 3-5 years’ experience in a system engineering level role 

• Server certifications (AWS / Azure) and/or experience with administering Windows Server preferred

• Cisco Certified Network Associate (or equivalent) certification preferred

• Work independently or as part of a team in troubleshooting, deploying, diagnosing and problem resolution of workstations, peripheral devices and connectivity to local & wide area networks

• Work independently or part of a team to help complete support related initiatives (e.g. imaging, deployments, etc.) during non-peak periods

SUCCESS MEASUREMENTS / EXPECTED OUTCOMES

 

• Client contract renewal / Customer Satisfaction rating.
• Technical Certifications
• 230 days/billable/year (fulfillment of contract)
• Regularly scheduled account updates to Manager.