Hybrid Product Analyst presso Credit Union of Colorado

Pay Range: $81,475.00 - $99,829.00

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

General Purpose of the Position  

The Product Analyst will leverage a strong understanding of the consumer lending process to enhance our lending platforms and drive innovations that meet emerging member needs. This role will be instrumental in managing the product lifecycle, from ideation to execution, with an emphasis on aligning business objectives with technical solutions. 

The role requires expertise in developing, documenting, and communicating business requirements, collaborating with cross-functional teams to drive lending enhancements, and ensuring successful execution through agile practices. The Product Analyst will also be responsible for managing the reporting, analysis, and presentation of key insights to stakeholders, as well as ensuring system integrations and functionality are optimized across all lending systems. In this position, the individual will work closely with both technical and non-technical teams. They must excel in clearly communicating complex technical information to both technical and non-technical audiences and managing stakeholder expectations effectively.  

ESSENTIAL DUTIES AND RESPONSIBILITIES (includes the following).  

• Develop and maintain a comprehensive understanding of the lending processes, systems, and data within a specific service area or capability. 

• Apply Agile methodologies to manage product development and enhancements, ensuring timely delivery of system improvements and new features.  

• Participate in sprint planning, daily stand-ups, retrospectives, and sprint reviews to ensure continuous improvement and alignment with business goals. 

• Assist in backlog prioritization by working closely with stakeholders to identify, prioritize, and define features or fixes that align with the product roadmap. Ensure user stories and requirements are well-defined, actionable, and reflect business needs. 

• Respond with urgency to platform-related issues, ensuring clear and timely communication across multiple teams and systems. 

• Manage multiple projects and priorities, ensuring timely delivery of platform improvements and features, balancing urgent requests with long-term goals 

• Foster a culture of continuous improvement by using feedback from stakeholders, end-users, and retrospectives to enhance the product and optimize processes. 

• Lead product development and ongoing redesign efforts for the Lending system(s), ensuring integration and functionality across all credit union systems. 

• Develop, define, and document business requirements that describe business needs and solution scope, communicating them effectively to stakeholders and vendors. 

• Continually develops products by identifying potential future integrations, generating product requirements, and determining specifications, and details time-integrated plans for product introduction 

• Collaborate closely with stakeholders across departments, aligning business requirements and system capabilities to ensure a seamless integration of technology solutions and meet organizational goals. 

• Stay current on technology trends, opportunities, and compliance requirements within the specific service area. 

• Coordinate user acceptance testing (UAT) to ensure business requirements are satisfied and ensure proper UAT documentation is produced. 

• Develop and maintain project timelines, resource plans, and deliverables for all platform-related initiatives. 

• Create, manage and update department roadmap.  

• Build and maintain strong relationships with external partners, collaborating to optimize and enhance system integrations 

• Leverage analytics, reporting, and analysis to monitor system effectiveness and performance, making informed recommendations for improvements. 

• Provide detailed reports on system performance, platform issues, and proposed solutions to cross-functional teams and leadership. 

• Review functionality changes and enhancements for each new release, including prior experience with software testing standards, practices, methods, and tools. 

• Conduct research to support strategic planning, helping the organization understand market trends, operational efficiencies, and opportunities for product innovation. 

• May perform other duties as requested or assigned 

Requirements 

EDUCATION AND EXPERIENCE 

• BA/BS in Finance, Business Administration, Marketing, Information Systems Management, Computer Science or related field, or an equivalent combination of education and/or experience 

• 4+ years of related work experience with progressively increasing responsibility 

• Solid knowledge of financial services and technologies relevant to the capability/service delivery area 

• Knowledge of Temenos LMS functionality 

• Proficiency using the Microsoft Office suite   

• Experience in program planning, execution, and reporting 

• Experience creating core BA deliverables (e.g., functional spec, test cases, etc.) 

• Demonstrated ability in process analysis methodologies and end user feedback into actionable outcomes within solutions 

OTHER SKILLS AND ABILITIES 

• Excellent written and verbal communication, including technical writing skills 

• Demonstrated ability to work effectively with all levels of staff, vendors and other organizational leadership  

• In-depth understanding of organizational data flow and its use in management decision-making 

• Ability to conduct cost/benefit analysis and perform business case development 

• Superior analytical, critical thinking and problem-solving abilities 

• Strong adaptability and capacity to work in fast-paced, matrix environments 

• Strong time management, critical thinking, and the ability to manage multiple projects simultaneously. 

 PHYSICAL DEMANDS 

While performing the duties of this job, the employee is typically required to sit for long periods.  The employee continually is required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to [10] pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  [Limited travel required to visit CU locations as needed.]   

Core Competencies 

MEMBER FOCUSED  

Creates trust by building relationships and actively discovers the right solutions for Members and peers; understands that the credit union exists as a result of Member trust and loyalty in the organization and employees; is passionate and dedicated to meeting the expectations and requirements of internal and external Members.  

COOPERATION AND TEAMWORK  

Relates well to all kinds of people; builds appropriate rapport; works harmoniously with others; uses and understands diplomacy and tact; encourages collaboration; seeks opinions; is candid with peers; values working relationships. Readily puts in extra effort to accomplish important tasks. 

DECISION QUALITY  

Understands the member’s best interest is first; demonstrates decisions which are based on creating the best possible outcome for the member; makes decisions based on a mixture of analysis, wisdom, experience, and judgment; most recommendations and decisions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. 

PROBLEM SOLVING  

Uses rigorous logic and methods to solve difficult problems creating effective solutions; is resilient and will own the solution and the problem; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers. 

ACTION ORIENTED   

Pushes self and others to achieve the best possible results for the Member, organization and employees; proactively seeks out opportunities; raises hand, rather than waits to be asked; not fearful of acting with a minimum of planning; understands that it’s OK to make a mistake (fail forward). 

ADAPTABLE  

Learns on the fly; is a relentless, versatile and an active learner; open to change; can learn new skills and knowledge; analyzes both successes and failures for opportunities to improve; understands that different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weaknesses and limits. 

INNOVATION 

A cultural mindset that supports new ideas, fosters experimentation and drives continuous improvement to deliver member value. 

Combines and brings forward ideas in unique ways to make connections between disparate ideas; willingness to explore different lines of thought and suggestions and try new ideas through experimentation, views situations from multiple perspectives; brainstorms multiple approaches/solutions to benefit members. 

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws. 

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.