Hybrid Digital Commerce Associate- Bangor presso First National Bank, Maine

Description

Whether you're passionate about finance, technology or helping others - a career at First National Bank offers a world of opportunity to grow and succeed. Are you passionate about helping customers navigate digital banking solutions? Do you thrive in a fast-paced, service-focused environment where no two days are the same? Join our team as a Digital Commerce Associate and become a key player in delivering cutting-edge electronic banking services to both our customers and frontline staff. 

In return, we have a lot to offer. Great pay, competitive benefits and a bonus plan. Opportunities for personal growth and professional development. And yes, a real opportunity to make a difference in the place where you live. 

Function: To provide service and support for both customers and customer facing personnel for the bank’s electronic suite of products, including but not limited to: Online Banking, Bill Pay, ACH, Remote Deposit Capture, Corporate Cash Management, etc. 

Essential Duties:

• Perform and coordinate installs of the Remote Deposit capture product and any other electronic solution that requires on-site installation or assistance. 
• Perform and coordinate customer facing side of ACH processing, including customer setup and installations 
• Perform ‘level 2’phone support for customers with more complex electronic services issues. This includes trouble shooting customer issues and cross selling ancillary products and services. 
• Act as subject matter experts for all products in our electronic suite in order to:
• Assist customer facing personnel in sales situations 
• Assist customers directly with support questions about their electronic products and services. 
• Assist the bank’s education manager with staff training
• Assist the Digital Commerce manager with new product implementations and upgrades to existing products and services
• Participate in Digital Commerce related projects

Requirements

 Education:

• High School degree or GED
• Direct customer contact experience desirable
• Sales and computer experience desirable