Hybrid Intensive Case Management Services (ICMS) Case Manager presso Lutheran Social Services of Southern California

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran

congregations in San Diego came together to discuss how to better assist families in need. They

began discussing how to form a Welfare Commission. Their vision expanded when they came together

with another group of Lutheran congregations in Los Angeles having the very same conversation.

Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3)

non-profit social service agency. The mission has stayed true to its earliest beginnings, to be a

servant to those in need. Today LSSSC serves thousands of individuals and families throughout

Southern California with over 70 different programs/services at nearly 20 different locations. We

are part of the Lutheran Services in America (LSA) network and strive to serve those in need with

dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love

by embracing, equipping and empowering vulnerable individuals, families and communities toward

self-sufficiency.

SUMMARY: Under the supervision of the ICMS Program Manager or designated supervisor, the Case

Manager is responsible for all case management activities associated with the selected program or

programs assigned.

Essential Duties and Responsibilities:

• Review the scope of work requirements for each program the Program Manager assigns.

• Fulfill program or contract requirements as outlined in the contract or as directed by the

Program Manager.

• Serve clients and community with empathy and awareness of appropriate boundaries.

• Ensure client eligibility for services.

• Provide case management services to all clients as needed and in accordance with policies and

procedures, including but not limited to intake, assessment, care planning, linkage, and

consultation to resources in the community.

• Monitor and track charts monthly for service provision. Provide follow-up for those charts

not in compliance.

• Keep client charts locked when not in use.

• Follow all HIPAA rules for compliance.

• Attend all meetings and supervision appointments as scheduled.

• Provide all reports to the Program Manager as scheduled.

• Provide backup for other staff as needed.

• Other duties as assigned.

Competency

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes

information skillfully; Develops alternative solutions; Works well in group problem-solving

situations. Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to

customer needs; Responds to requests for service and assistance; Meets commitments.

• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality;

Listens to others without interrupting; Keeps emotions under control; Remains open to others'

ideas and tries new things.

• Oral Communication - Speaks clearly and persuasively in positive or negative

situations; listens and gets clarification; Responds well to questions; Demonstrates group

presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; edits work for spelling and

grammar; Varies writing style to meet needs; Able to read and interpret written information.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness

to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts

success of team above own interests; Able to build morale and group commitments to goals and

objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team

members.

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes

approach or method to best fit the situation; Able to deal with frequent change, delays, or

unexpected events.

• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote

quality; Applies feedback to improve performance; Monitors own work to ensure quality.

• Assessments and Care Planning – Demonstrates ability to complete a thorough Psychosocial

Assessment and Care Plan to identify client needs and develop a plan to address identified needs

and show outcomes.

• Knowledge of Community Resources – Demonstrates knowledge of community resources and ability

to research and develop a comprehensive resource list to serve clients effectively.

• Ethics - Works with integrity and ethically; upholds organizational values.

• Innovation - Displays original thinking and creativity; Meets challenges with

resourcefulness; Generates suggestions for improving work; Develops innovative approaches and

ideas; Presents ideas and information in a manner that gets others' attention.

• Judgment - Displays willingness to make decisions; Exhibits sound and accurate

judgment; Supports and explains reasoning for decisions; Includes appropriate people in

decision-making process; Makes timely decisions.

Requirements

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education: High School diploma, GED, or Bachelor's degree with experience in customer

service or an equivalent combination of education and experience.

The ICMS program requirements are as follows:

High School diploma requires a minimum of 2 years of experience providing similar case management

services; Bachelor's degree requires one year of experience with similar case management services;

Master's degree in Social Work or related field with internship experience.

Language Ability: Ability to read, analyze, and interpret general business periodicals,

professional journals, technical procedures, or governmental regulations. Ability to write

reports, business correspondence, and procedure manuals.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole

numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw

and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete

variables in situations where only limited standardization exists. Ability to interpret a variety

of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual must have very good knowledge of Word processing

software and Excel spreadsheet software.

Certificates and Licenses:

No certifications needed

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

The employee may be required to spend a significant amount of time driving. The employee must have

the ability to meet this requirement as well as drive in inclement weather as described in LSS

policy.

Specific vision abilities required by this job include close vision. While performing the duties of

this job, the employee is uently required to stand; walk; sit; use hands and fingers to handle, or

feel; reach with hands and arms and talk or

hear.