Hybrid Junior Analyst - Business Operations presso Razorpay Software Private Limited
Razorpay Software Private Limited · Bangalore, India · Hybrid
- Junior
- Ufficio in Bangalore
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
- Handling of end-to-end merchant-related queries/concerns while also ensuring merchant satisfaction is met
- Report any merchant experience breakage on any front
- Ensure SLAs are met on Tickets and Chats as per the defined OKRs
- Consume and forward feedback to the respective channels along with suggestive measures, if any
- Coordinate and communicate with Product managers to resolve/enhance any product level asks/issues/bugs
- Work with the Financial Operations team for day to day payouts status update and redundancies
- Work with different Razorpay verticals to close any pending mechant issues
- Have a knack of turning negative merchant experiences into a positive one
- Possess confident, articulate and professional spoken and written abilities
- Previously handled Merchant level communication, social media escalations, Merchant tickets and/or chats
- Able to quickly adapt to different needs that may arise
- Have the ability to take full ownership of the different tasks that will come your way