Hybrid Manager (f/m/d) Global Quality & Process Excellence – limited until 31.12.2026 presso Hapag-Lloyd AG
Hapag-Lloyd AG · Hamburg, Germania · Hybrid
- Professional
- Ufficio in Hamburg
Join Hapag-Lloyd on our journey to become No. 1 in Quality by 2030. We are seeking a dynamic and results-driven manager to spearhead transformation initiatives within the Global Quality & Process Excellence team. This role is central to driving measurable business impact through process innovation, automation, and strategic project execution.
Responsibilities
Project Planning & Execution
- Drive critical, high-visibility projects, ensuring they are delivered on time, within scope
- Align with cross-functional workstream leads on project scoping, process mapping, and gap analysis
- Develop, maintain, and track integrated project plans, milestones, and charters
Stakeholder Management
- Engage and collaborate with stakeholders from all functions
- Prepare and present project updates, performance summaries, and strategic recommendations
Business Analysis & Insight Generation
- Extract and analyze data from platforms such as Salesforce Analytics, QlikView, and Compass to inform strategic decisions
- Deliver actionable insights and recommendations to enhance product-level quality and customer experience
- Monitor industry trends and cross-sector benchmarks to identify opportunities for innovation and improvement
Process Harmonization & Optimization
- Drive and support alignments of cross-functional processes to ensure efficiency, scalability, and customer-centric outcomes
- Support go-to-market strategies for quality improvement initiatives
- Manage ad hoc strategic interventions and process alignments to ensure timely realization of planned objectives
Qualifications
- Bachelor's or Master's degree in shipping, logistics, business, or comparable degree
- Strong analytical skills and the ability to translate complex data into clear insights and actionable strategies
- Demonstrated decision-making ability in both structured and ambiguous environments
- A collaborative and trustworthy collaborator capable of building relationships across diverse cultures and hierarchical levels
- High resilience and ability to manage multiple priorities under pressure
- Solution-oriented mindset with the ability to influence and gain alignment across different perspectives
- Excellent communication skills in English, both written and verbal
