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Hybrid National Release Manager presso Delmar International Inc.

Delmar International Inc. · Sarnia, Canada · Hybrid

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Mandate:  
Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing.  

 

Responsibilities: 

  • Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards 
  • Conducting secondary audits on regulated shipments 
  • Managing urgent release requests 
  • Monitoring and communicating system outages 
  • Ensuring accurate transmission of entries under hard-stop conditions 
  • Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required. 

 

Requirements: 

  • Minimum 5 years of experience in the Customs Brokerage industry  
  • College Diploma in International Transportation & Customs or related field is preferred  
  • Experience with staff management is considered an asset 
  • Strong knowledge of Canadian customs regulations & trade processes and programs  
  • CCS, CTCS, LCB designations are preferred  
  • Experience in CargoWise One system, or related brokerage systems is considered an asset  
  • Proficiency in MS Office  

 

What You Offer: 

  • Ability to work independently (drive and self-starter/self-managed) and in a team environment  
  • Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion 
  • Excellent oral and written communication skills  
  • Exceptional customer service skills  
  • Extremely detail-oriented and organized   

 

What We Offer: 

  • Equal opportunity employer    
  • Competitive compensation   
  • Comprehensive Benefits package, including fitness reimbursement program(s)  
  • Education Reimbursement Program   
  • Balance between work and home life   
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