- Junior
- Ufficio in Barnsley
Receptionists (2 Posts)
£23,636 per annum (Pro-rata £13,131)
20 hours per week, 52 weeks per year
Post 1: Working Mon, Tues 8.30am to 5.00pm and Weds 8.30am to 12.30pm
Post 2: Working Weds 1.00pm to 5.00pm, Thurs and Fri 8.30am to 5.00pm
£23,636 per annum (Pro-rata £13,131)
20 hours per week, 52 weeks per year
Post 1: Working Mon, Tues 8.30am to 5.00pm and Weds 8.30am to 12.30pm
Post 2: Working Weds 1.00pm to 5.00pm, Thurs and Fri 8.30am to 5.00pm
We are looking for candidates to join our friendly and dedicated Student Support Services team. As the first point of contact for all college visitors you will embody our college values and put people at the heart of the service, greeting learners and visitors. You will be customer focused and committed to creating a welcoming and inclusive environment for all and support the delivery of an excellent student experience. If this sounds like a role you would excel in we would be delighted to receive your application.
Key Responsibilities
- Provide a high-quality, customer focussed reception service to all users of Northern College.
- Deal with all enquiries to the college, in-person, via telephone, email and any digital systems such as webchat.
- Carry out tasks relating to course enrolment and residential check-in including the production of ID badges, allocation of bedrooms, preparing and issuing room keys.
- Check all student finance travel claims, ensuring all aspects of the form are completed and processed according to guidelines.
- Please see the Job Description for the complete requirements of the role.
Skills, Knowledge & Expertise
- Knowledge and understanding of effective customer service and techniques for dealing with a diverse range of customer situations
- Experience of working in a student facing support service within an educational setting.
- Experience of dealing with customer enquiries via a variety of methods including telephone, in person and email.
- GCSE English and maths (Grade C/4) or equivalent level qualification.
- Please see the Person Specification for the complete skills and knowledge requirements.
Job Benefits
- Access to the LGPS pension scheme with generous employer contributions
- Up to 41 days annual leave entitlement (including bank holidays) plus college closure between Christmas and New Year
- Staff health & wellbeing and benefits schemes including access to Occupational Health services and Employee Assistant Programme (EAP)
- Career development and progression opportunities and access to support for professional development
- Flexible working opportunities
- Free on-site parking
- Free access to 500 acres of surrounding National Trust gardens and parkland
How to apply
To find out more information about the college, view the job description and person specification and to apply online please visit the jobs page at www.northern.ac.uk/jobs. For any queries about our vacancies please contact the HR team on 01226 776000 or by email at [email protected].
To find out more information about the college, view the job description and person specification and to apply online please visit the jobs page at www.northern.ac.uk/jobs. For any queries about our vacancies please contact the HR team on 01226 776000 or by email at [email protected].
We reserve the right to close this vacancy early should we receive sufficient suitably qualified candidates.
Northern College is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. We are actively seeking to increase the diversity of our workforce and welcome applications from all qualified candidates. Northern College promotes the welfare of all students and is fully committed to safeguarding and to fulfilling its obligations under the Prevent duty. The college expects all staff to share these commitments. Please note that all applicants will be subject to a DBS check. Evidence of qualifications will be required at interview.
Northern College is committed to safeguarding and promoting the welfare of all learners and expects all staff to share this commitment. We are actively seeking to increase the diversity of our workforce and welcome applications from all qualified candidates. Northern College promotes the welfare of all students and is fully committed to safeguarding and to fulfilling its obligations under the Prevent duty. The college expects all staff to share these commitments. Please note that all applicants will be subject to a DBS check. Evidence of qualifications will be required at interview.
Registered Charity Number 507245
