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Hybrid Client Service Representative presso Innovetive Petcare

Innovetive Petcare · Charlottesville, Stati Uniti d'America · Hybrid

$37,440.00  -  $41,600.00

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Are you passionate about helping pets and the people who love them? Do you thrive in a fast-paced environment where no two days are the same? Greenbrier Emergency Animal Hospital is looking for a compassionate, detail-oriented, and customer-focused Client Service Representative (CSR) to join our dedicated team!

Greenbrier Emergency Animal Hospital has proudly served the Charlottesville community for over 15 years, offering after-hours emergency care for pets in need. Our skilled veterinary team provides high-quality, compassionate care when families need it most. As the first point of contact for our clients, the CSR plays a crucial role in delivering exceptional service and support. 

What You'll Do

  • Greet clients with warmth and empathy in stressful situations
  • Answer phones, schedule appointments, and manage patient check-ins/outs
  • Collect payments and explain financial transactions clearly and professionally
  • Maintain accurate medical records and ensure hospital cleanliness
  • Collaborate closely with veterinary staff to support patient care

What We're Looking For

  • Previous experience in a veterinary, medical, or customer service role preferred
  • Excellent communication and problem-solving skills
  • Ability to remain calm and compassionate in emotional or high-pressure situations
  • Strong organizational skills and attention to detail
  • Flexibility to work evenings, weekends, and holidays

Why Join Us?


  • Be part of a mission-driven team that saves lives every day
  • Opportunities for growth and training in the veterinary field
  • Supportive leadership and a collaborative work environment
  • Competitive pay
  • Paid time off and paid parental leave
  • Health, dental, vision insurance
  • Employee discounts
  • 401K with company match
Ready to make a difference in the lives of pets and their families? Apply today to join the Greenbrier Emergency Animal Hospital team! 
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