Hybrid Veterinary Receptionist presso Hales Corners Veterinary Clinic

Hales Corners Veterinary Clinic has an opportunity for a

Veterinary Receptionist (Customer Service Representative) to join our team! 

We understand the special role your pet plays in your family and are dedicated to becoming your partner in your pet’s health care. We treat your pet as we would our own. Our goal is to practice the highest quality medicine and surgery with compassion and an emphasis on client education. The entire health care team at our Hales Corners vet clinic is committed to providing personal attention to the unique concerns of each individual pet owner.

Location: 5151 S 108th St, Hales Corners, WI 53130

Shift Details: This is a Full-time position (30+ hours/week). Shifts will include 4 weekdays working around business hours Mon-Fri 7am-7pm with rotating Saturdays 8am-2pm. During rotating Saturday weeks, one full weekday shift will change to half day shift or additional day off. Rotating weekends and some holidays are required. 

Compensation: $17.00 - $20.00/hour (based on experience)

What We Are Looking For:
We are a fast-paced, AAHA-accredited hospital seeking a skilled and compassionate Customer Service Representative to join our team. As the first point of contact for every client, our CSRs must bring a client-first mentality, empathy, and the ability to multitask in a dynamic environment.

We value open communication, a positive attitude, and strong teamwork. Our support team is highly trained and dedicated to delivering exceptional customer service alongside gold-standard patient care.

Team member wellness is a cornerstone of our culture, and we host intentional wellness events and initiatives throughout the year. We're looking for someone eager to learn, grow, and contribute to a supportive and purpose-driven team.

What We Offer:

🐾 A dynamic and supportive team environment where collaboration and compassion are valued.

🐾 Opportunities for growth and advancement within our rapidly expanding practice.

🐾 Get the work-life balance you deserve with a great schedule

🐾 Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage.

🐾 401K plan with company match

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

How you'll make an impact: 

• Maintain and uphold the Core Values and Mission Statement of MPH. 

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude. 
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.  
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.  
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.  
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.  

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.  
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.  
• Verify the eligibility of clients with charge accounts.  
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.  
• Fill prescriptions refill forms and provide routine administrations instructions to clients.  

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 

Required Knowledge, Skills and Abilities: 

• Demonstrated commitment to MPH core values. 
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).  
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.  
• Must have excellent spelling and grammar.  
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. 

• Ability to display tact and respect with clients and team members, even when busy or hectic.  
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. 
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field. 

We put people first and never compromise on our values. 

Apply today for immediate consideration! 

Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.